We have had a very good experience with the entire practice. My only real complaint would be that I have to re-complete the entire medical history screening before every single visit. The ability to click 'no changes' or enter changes to add to the chart would be awesome.
Dr. Nackley is amazing at what she does! Always professional, always made me feel comfortable, always explained everything she was doing and why. I have total trust in Dr. Nackley and would not have gone anywhere else for this procedure.
While every experience where we dealt with staff directly was a wonderful experience, we had a lot of difficulty communicating with billing to have questions answered or charges corrected. Aside from that, everyone was supportive, understanding and patient with our journey through this process. We had 2 egg retrievals and 2 transfers before we had success so it was very important to us to have that meaningful support.
Procedure is successful and we are so excited. We had great experience each time we came for the visit. Dr Nackley answers all our questions and give us required mental strength. We are so happy and thankful that we are in right hands and right place. Will recommend all day every day
From beginning of treatment, we have had several issues with treatment and miscommunication with front office. Dr. Nackley was very accommodating and helpful through this process but we wish our experience would have gone different. There were several times in which we were rushed or felt as if the team was not fully aware of our case and we were just a 'number.' For example, my HSG was a traumatic experience and Dr. Nackley was not even the performing doctor. On multiple occasions the front office confirmed the wrong location for my appointment then tried blaming me even though the email confirmation said the Fort Worth office. Overall, I feel the front office team (not Dr. Nackley) did the best they could but could offer more compassion towards clients. We also had issues in the beginning with billing and insurance. I felt as if there needed to be more up front clarity rather than rushing the process and getting a family 'hooked' due to the emotional level of this process.