While every experience where we dealt with staff directly was a wonderful experience, we had a lot of difficulty communicating with billing to have questions answered or charges corrected. Aside from that, everyone was supportive, understanding and patient with our journey through this process. We had 2 egg retrievals and 2 transfers before we had success so it was very important to us to have that meaningful support.
Procedure is successful and we are so excited. We had great experience each time we came for the visit. Dr Nackley answers all our questions and give us required mental strength. We are so happy and thankful that we are in right hands and right place. Will recommend all day every day
From beginning of treatment, we have had several issues with treatment and miscommunication with front office. Dr. Nackley was very accommodating and helpful through this process but we wish our experience would have gone different. There were several times in which we were rushed or felt as if the team was not fully aware of our case and we were just a 'number.' For example, my HSG was a traumatic experience and Dr. Nackley was not even the performing doctor. On multiple occasions the front office confirmed the wrong location for my appointment then tried blaming me even though the email confirmation said the Fort Worth office. Overall, I feel the front office team (not Dr. Nackley) did the best they could but could offer more compassion towards clients. We also had issues in the beginning with billing and insurance. I felt as if there needed to be more up front clarity rather than rushing the process and getting a family 'hooked' due to the emotional level of this process.
everyone was pleasant and things seemed to be organized. There was only one mix up of someone calling me and scheduling me to come for a sonogram but then when I showed up they informed me I actually did not need a sonogram- other than that, things were great! We really appreciate you all and for helping us get pregnant with our first lil babe!
We have been very pleased with our time at CARE. Dr. Kevin Doody has efficiently gotten us through the entire process of intake to graduation. His nurses have been phenomenal at answering all questions in a very timely manner. I always felt like I had all my questions answered. I have also enjoyed seeing Dr. Katie the last few times we have been here, her bedside manner is calming and she gives a lot of very helpful advice. The process has been laid out clearly at each step. It may have helped at some points to have longer hours available for the sperm sample for men who are working and unable to get off easily but we know this is not a normal accomodation Overall we have loved our time at CARE and will be back to transfer our other embryos when the time comes
Overall had a pretty good experience. Helpful and kind staff. Sometimes I felt like expectations were not always explained and communication could improve at times. For example, during egg retrieval, it was not explained what follicle size needed to be to produce an egg, so I was disappointed when the number of eggs retrieved were about half the follicle count.
Dr Doody and her husband have both been wonderful! And most of the staff is incredible!! I did have a few instances with another staff member where my questions were ignored and I was rushed through. Those few times were disappointing but overall my experience with the staff has been incredible.