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Regency Jewish Heritage Nursing and Rehabilitation Centers

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Regency Jewish Heritage Nursing and Rehabilitation Centers
Regency Jewish Heritage Nursing and Rehabilitation Centers
(97 Reviews)
Office

(732) 873-2000

 Fax (732) 873-2000 380 DeMott Lane Somerset, NJ 08873
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Consumer Feedback

(97 Reviews)
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Expertise
5 star average for Expertise
Environment
4.5 star average for Environment
Service
4.5 star average for Service
Staff
5 star average for Staff
My mother stayed here for 1.5 weeks and over the course of her stay me and my sister were appalled at the lack of care and outright neglect we witnessed.

My mom has dementia and needs total care but the nurses almost never came into check on her throughout the day. They failed to turn my mom in the bed enough and she developed a bad pressure sore on her backside as a result. She never developed a pressure sore in 5.5 years while at home living with dementia but it took Regency 1.5 weeks to screw that up.

Further, whenever me or my sister (who were forced to be there 24/7 due to the lack of care) would press the call button for assistance, oftentimes the nurses wouldn't come in for 30-45 minutes after the fact. One time I got so fed up with the waiting time that I went directly to the nursing manager and asked him to send someone to help clean her up (they oftentimes didn't get her cleaned for the day until well after noon) he dismissively told me to use the call button. Pretty good microcosm of the attentiveness and care this place demonstrates in that one exchange.

She also developed a UTI at Regency because they delayed taking her catheter out for days even after me and my sister told them the hospital staff had released her with the instructions that the catheter be removed after 2 days maximum. It took them 5-6 days to remove it.

Lastly, there was one specific order on my mom's discharge forms from the hospital: wash scalp daily with mild soap and water. When I asked the nurse to do this she looked perplexed and said "we don't do that." By this point I was so fed up I just told her to forget it and I'd take care of it. She seemed relieved and immediately agreed.

In summation, if you have a relative you care about who needs a lot of assistance/care, do NOT send them here. If me or my sister weren't there at all times to keep an eye on my mom and plead for the little help we did get, I honestly don't know if she would've survived. The nursing staff are an outright disgrace and I genuinely hope the state authorities get involved before someone dies due to their lack of care.

PS. The only people at the entire place who seemed to have any idea what they were doing were the physical therapy staff, so I don't want them lumped into this review.
by Andrew Smith xxx.xxx.160.74
January 25, 2019
I have not had any bad experiences. Yvette my aide has been so great and has a very kind attitude towards me. Therapy was 100% the best!
by Doris Schultz
July 02, 2018
The staff at Regency Heritage were remarkable. From housekeeping, recreation, pt and nursing and on down. Certain people made my stay extra special. The only department that needs improvement is the dietary dept. The food was horrible. But other than that, I was spoiled at Regency. I don't want to go home.
by Harold Robinson
April 22, 2018
My aides were all very kind, the administration came around and were very good.I'm humbled by their kindness at Regency Jewish Heritage and appreciate that they helped me get back on my feet. I thank all of the staff at Regency, especially Tamor and Connie and my nurses.
by Edith Smith
April 02, 2018
I really liked Regency Heritage. At first, I wanted to go home, but as the days went by I came to love everyone. They made me feel like I was at home. Everyone was wonderful
by Mercedes Rosario
March 11, 2018
I was very happy at Regency Heritage. Everyone was very nice to me. I like the blanket I was given and the end of my stay, which will remind me of my stay and progress at this healthcare center.
by Ricardo Van Pratt Guillermo
February 09, 2018
Regency Staff was very good to me. Marsha Nixon
by Marsha Nixon
January 29, 2018
Regency Jewish Heritage is a great place. This is my 4th time being here and I would recommend Regency to everyone.
by Geraldine Rath
January 08, 2018
everyone at regency heritage was wonderful. They were like living angels. I was very happy here.
by Katherine Beszterczei
December 22, 2017
It was a pleasure to be at Regency Heritage in Somerset, New Jersey, for my rehab. Everyone was very nice to me. I wish them all a happy holiday season. God bless all of them.
by Franciska Harangozo
December 15, 2017
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Map and Directions
380 DeMott Lane, Somerset, NJ 08873
Website http://www.regencyheritagenursing.com/
Primary Specialty

Nursing Home

Practice Regency Jewish Heritage Nursing and Rehabilitation Centers