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Charles Ludivico, MD

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Charles Ludivico, MD
East Penn Rheumatology Associates
(51 Reviews)
> Get Phone Number & Directions
701 Ostrum Street, Suite 501 Bethlehem, PA 18015
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Consumer Feedback

(51 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Does this provider treat every client equally?
Yes, they don't show favoritism
How would you compare this rheumatologist to others in his/her field that you have visited?
Fairly Average
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.132.68
December 04, 2012
Did this rheumatologist ever take personal phone calls while in the appointment room with you?
They would never do that! Their full attention is always on me.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.201.32
December 02, 2012
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous xxx.xxx.234.21
November 07, 2012
Appts routinely run late, with no explanattion or apology offered. Front-desk staff are disorganized, at times unprofessional in communication style. Most alarming, Dr Ludivico and one of the CRNPs - would regularly see routinely dismissed my concerns/symptoms; I left with the feeling that their attitude was, "Well, you have a chronic illness - of course, you don't feel well." After nearly 2 years, I decided to seek out another provider. I would ,+( recommend this practice.They could work on improving their level of customer service here. It wasn't the worst that I have seen, but overall I left unimpressed. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. They played the typical, annoying elevator music. It did not make for a pleasing environment. They were extremely late to all my appointments. I always had to wait over an hour for them to show up. The restrooms here weren't that clean, but they weren't out-of-control disgusting. I didn't mind using them but would have preferred a cleaner facility.
by Melissa xxx.xxx.174.138
September 30, 2012
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.18.203
September 20, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.1.13
August 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.190.73
August 29, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.51.162
August 21, 2012
I love the nurse Nancy! Better than any doctor I have ever visited. She always answers all my questions and has helped me greatly.
by Stacey R xxx.xxx.182.30
August 14, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.166.3
July 05, 2012
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Map and Directions
701 Ostrum Street, Suite 501, Bethlehem, PA 18015