Dr. Kathy was amazing, and all the nurses are kind and knowledgeable. Compared to my previous clinic, CARE was more thorough and keeps consistent protocols. My coordinator Chrissy was very patient and kind, I highly appreciate her. However, the billing department and insurance department were slow in responding my email, and sometimes refused to look into additional insurance information because she did not have time and have so many patients (this is what she literally said)
My experience at CARE Fertility has been so seamless. My journey started in a state where I wasn't sure if I would even be able to have one baby and now I am leaving at 10 weeks pregnant with my second. Dr. Kathy has worked with us to achieve my dream of being a mother and I am so grateful for her.
We are happy with the results of our procedures here. However, we were frustrated about the timing of medication shipments. We had egg retrieval drugs for at least 3 months before they were necessary.
Had some issues getting some answers regarding questions throughout experience and would be a little better if given more information/hand outs. When having a complication/bleeding on a Friday when office was open was advised could not work in until MOnday after.
We are very pleased with the positive results and plan on working with Dr. Kathy again. At times, communication with the coordinators could be improved, particulalry regarding medications and timing. Otherwise, the doctor and facility are top-notch and wonderful to work with. For the egg retrieval we received a sample calendar with explanations, which was very helpful. Perhaps having one for the transfer would also be very beneficial.
Dr. Kathleen Doody and the rest of the staff has been amazing from start to finish. Even made sure to work with us on a last minute sonogram a couple weeks ago.
Dr Kathy was very attentive and answered all my questions. It was good to see her on the news providing information on how Roe V Wade impacts fertility care as that was a concern of mine. The staff and nurses are always very organized and courteous.
Dr. Doody and Chelsea were the best at calming all my concerns. They prioritized me when I had bleeding and really put me at ease with my following checkups. After 4 failed pregnancies, I have them to thank with giving us the gift of our little boy! Thankyou!!