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Shenandoah Valley Regional Veterinary Emergency Services

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Shenandoah Valley Regional Veterinary Emergency Services
Shenandoah Valley Regional Veterinary Emergency Services
(21 Reviews)
> Get Phone Number & Directions
465 Lee Highway Verona, VA 24482
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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Was the waiting area spacious?
Yes
Is food and water always available for your pet at this veterinarian's office?
Yes, food and water is always available. My pet loves it.
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Kylie xxx.xxx.160.48
March 02, 2013
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Has this veterinarian ever misdiagnosed your pet?
Never, my pets have enjoyed healthy and long lives thanks to their care.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.64.202
February 11, 2013
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Did this animal hospital use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous xxx.xxx.206.68
January 27, 2013
Did this provider rush your appointment?
No
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were you able to relax during your appointment?
Not really, I was a little uneasy
by Anonymous xxx.xxx.213.14
January 06, 2013
We've used this emergency provider on more than one occasion. They are always responsive, communicative, and forthright in terms of prognosis and potential costs. While it's never ideal to have to use their services, they are sensitive to both the emotional and financial outcomes, and will treat you with respect and understanding, regardless of the situation. I have always been impressed by their respect and compassion.
by Pet Parent in Virginia xxx.xxx.156.18
September 08, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.120.119
August 18, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. The vets and staff and are excellent.

Dr. Carlson performed emergency surgery expertly! Dr. V was there the next morning to give us the post-op instructions and answer any questions we had. They are both exclellent, compassionate and beyond competent.
by David xxx.xxx.157.12
August 01, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Adelaide Garger xxx.xxx.114.125
July 28, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.44.43
April 28, 2012
Did this veterinarian answer all of your questions?
Yes
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
March 10, 2012
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Map and Directions
465 Lee Highway, Verona, VA 24482