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Dent-All Of Palm City Inc

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Stuart, FL

South East Dental

Stuart, FL
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Dent-All Of Palm City Inc
Dent-All Of Palm City Inc
(28 Reviews)
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3662 Southwest 30th Avenue Palm City, FL 34990
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Consumer Feedback

(28 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Do not go here. Scheduling a mess. Doctors do not care. Office manager with attitude.
by Kevin xxx.xxx.141.3
November 20, 2017
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.4.18
December 16, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did your mouth feel clean after your appointment?
Yes, my mouth felt clean after my appointment
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Were the waiting room chairs comfortable at this dentist's office?
They were average
Would you recommend this dentist to others?
Yes
by Anonymous xxx.xxx.4.18
August 01, 2013
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Was it easy to make an appointment with this provider?
No, it took a while
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Would you recommend this dentist to others?
If I Had To
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by okay xxx.xxx.135.198
July 23, 2013
All I can say is that I have switched to a different dental office where they respect each other and their patients. After Doctor Brown retired, this place went downhill fast. Much too inconvenient and I truly dislike the lady dentist I got stuck with - she is rude/demanding to employees, has no bedside manner and focused entirely the money while I sat there in shock because I had to have extensive work done and was just plain scared!

If you need a gentle dentist, happy employees and convenient appointments - this is not the place!
by Anonymous xxx.xxx.224.99
May 22, 2013
o Arrived at 8:15, completed paperwork, was seen by Kelly and had 18 x-rays completed by 8:45 a.m.
o Sat in the chair waiting to be seen by a dentist.
o At 9:45 a.m., Dentist entered the room, greeted me, and asked how I was doing.
o I responded that “Well, I’ve been better.”
o She asked why I had been better.
o I said “I’ve been sitting here for an hour waiting to discuss my x-rays and I suspect that I won’t be getting a cleaning today. I’m actually tempted to ask for my x-rays to go to another dentist.”
o Dentist shrugged her shoulders, frowned her mouth with an “oh well” attitude, and handed me my x-rays from the board.
o I said “No, you misunderstood. I said “tempted”. I’m not asking for them.”
o Dentist said “Well you asked for the x-rays. You clearly don’t want to be here so we don’t want you here.”
o I said “You asked how I was and I wanted to let you know my dissatisfaction with sitting here for so long and being concerned about not getting a cleaning.”
o She said “We had some emergencies today, which caused the wait. We never clean on the first day. It is not our office policy to do a cleaning until after x-rays are evaluated.”
o I said “I wish your receptionist had told me that when I made the initial appointment. I could have come in for the x-rays and had a scheduled appointment for a cleaning. I have periodontal disease and need to have my teeth cleaned every 3-4 months. It took me two months to get this first morning appointment. I cannot afford to wait another two months.”
o She said “That is not our policy. We have to see a new patient first and then determine the cleaning schedule.”
o I said “I understand the policy but wish that the receptionist had explained it so I could have set up a second appointment for the cleaning. I specifically made an early morning appoint so as not to interfere too much with my work schedule. Given that I’ve been in the office for an hour and half without having seen the dentist and without having a scheduled cleaning, I’m very disappointed with my first experience at this practice.”
o She again tried to give me my x-rays.
o I said “So to understand, you want me to leave the practice and not be a patient here?”
o She said, “You asked for your x-rays.”
o I said, “No, I said I was tempted to ask. I’m trying to get you to understand why I’m upset so you can improve your patient experience. Are you seriously telling me that you don’t want my business? Don’t you understand why I’m upset about sitting here for so long after waiting for 2 months for the first appointment of the day so that I would not have to wait and miss work?”
o She said, “X-rays need time to be developed.”
o I said, “They’ve been on the board for forty-five minutes.”
o She said, “You don’t want to be here so we don’t want you here” and again tried to hand me my x-rays.
o I said, “Seriously, you want me to get up and leave? You really don’t give a s%@t about losing patients?” (Yes, I used a bad word. While it was inappropriate, I did not verbally or personally attack Dr. Fotek. I was truly astounded that a service oriented business did not seem to care about getting a bad reputation or care about patient satisfaction.)
o She said “I will not take this verbally abusive language.” She stormed out of the room, went to the front desk, and wrote on my chart that I was an unacceptable patient.”
o I proceeded to the front desk and asked to speak with Dental Partner in Charge of the Practice or the Office Manager.
o I apologized to the dentist if my use of the “s-word” offended her. I explained that I was completely taken off guard by the fact that she didn’t want to keep a patient and wasn’t open to hearing my explanation of why I felt so frustrated that the word slipped out in my utter shock.
o The Office Manager, advised me that the owner was not in the office but she would be happy to speak with me.
o The Office Manager brought me in to the kitchen for a private conversation. Her responses were perfect to a “T.” She
 expressed empathy,
 listened to my recount of the events,
 agreed to speak to the front desk staff about setting expectations for new clients,
 advised there had been several emergency patients who took precedent over scheduled appointments and likened the experience to a hospital emergency room,
 said that she would speak with the dentist about her nonchalant demeanor and customer service, and
 advised that the practice would not accept patients using foul language to the staff.
 I apologized for the language and again reiterated that the dentist's nonchalant attitude about my distress of waiting so long and handing my x-rays completely shocked me into such a state that the word slipped out. I pointed out that the “s-word” was permissible on network television and it was by far not the worst word that I could have selected.
o I obtained a copy of my x-rays, advised the Office Manager that I would be filing an official complaint with both Delta Dental and the owner, and questioned what I would be charged for the visit.
o She advised that I would be charged for the x-rays but not a dentist visit since I didn’t see a dentist.

Again, I do not dispute that my singular use of the “s-word” was inappropriate. But, I was absolutely in shock that the dentist did not want me stay with the practice. I literally explained 3 times that I said “tempted to ask for my x-rays” only to be told that the practice did not want my business.

I would suggest to the owner that he speak with his dentists about customer service best practices (e.g. the customer is always right) and his administrative staff about setting expectations for new customers. Had anyone advised me of the policy up front that a cleaning would not be done on the first visit, I would have scheduled two appointments – one for the x-rays and one for the cleaning. After sharing my experience with everyone at work, I was advised that other practices alert patients of an emergency. They approach the inconvenienced patient, advise him/her of the emergency, and give the patient the option of waiting or rescheduling. Had the dentist had any of the communication training/skills that the office manager exhibited, this all could have been avoided. Had the dentist expressed any empathy for my situation or apologized for the delay rather than flippantly shrugging (literally) off my concerns handing my x-rays, this could have all been avoided.

I will never go to this practice again (I cannot actually due to my use of the "s-word") and would strongly recommend that no one with any need for professionalism or time management from a dentist ever go to this practice. I only hope that my complaint to Delta Dental will cause this practice to shape up or lose their network status.
by Very Unhappy Patient xxx.xxx.58.97
March 24, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Would you refer this provider to a family or friend?
No, I wasn't impressed
by Anonymous xxx.xxx.99.102
March 20, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Tamra Rae xxx.xxx.2.178
August 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.134.69
August 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.79.157
July 11, 2012
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Map and Directions
3662 Southwest 30th Avenue, Palm City, FL 34990