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James R Macdonald, MD

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James R Macdonald, MD
(88 Reviews)
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2105 EDWARD CURD LN FRANKLIN, TN 37067
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Consumer Feedback

(88 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous
August 19, 2011
Dr. MacDonald and his staff are exceptional. He has properly diagnosised complex problems and listens attentively. He is courteous and caring, remembering details visit to visit and treats you as an individual. I highly reccomend this office.
by szs47p
August 08, 2011
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Would you recommend this provider to others?
I Already Have
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
July 13, 2011
They definitely weren't easy to reach in an emergency. I was forced to call the emergency room in the middle of the night and was really scared. The chairs they had in the waiting room were horrible. I was so uncomfortable; I wish they had put more thought into patient comfort. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through.
by patient
July 13, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider give unbiased advice?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
June 29, 2011
Did they follow up with you after your appointment?
Yes.
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
June 24, 2011
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I will definitely recommend them to people I know.
by k m
June 22, 2011
Would you recommend this provider to others?
Yes
by Anonymous
June 21, 2011
Did this provider rush your appointment?
No
Was this provider's office clean?
Yes everything was neat and sterile
Do you feel that you could have received better service somewhere else?
No, I don't think so
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
June 20, 2011
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
June 15, 2011
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Map and Directions
2105 EDWARD CURD LN, FRANKLIN, TN 37067