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Hillary C Morgenstern, OD

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Hillary C Morgenstern, OD
(11 Reviews)
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37 S BROADWAY NYACK, NY 10960
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Negative stars should be granted here. Unprofessional and does not listen to YOUR concerns. Claims she cares about your eye care and this is why she is so expensive. Yet most of the time was spent waiting around for her to get her crap together. Her office was astonishingly disorderly and she also messed up my glasses order. I had to wait for 2 months, and I did not receive nor an apology or ability to attain a refund. Instead, she tries to lure me back into her trap to get contacts from her office. Absurd. Stay away. Far better optometrists available in Nyack. Don't waste your time or money.
by Not happy xxx.xxx.121.97
August 01, 2014
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Is this provider's business conveniently located?
Not at all, its out in the boondocks
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
by Dee xxx.xxx.161.113
December 26, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Did this provider have reasonable prices?
Not at all, they were ridiculous!
by frustrated xxx.xxx.147.2
July 25, 2013
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Was the waiting area spacious?
No, it was rather cramped
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
by Anonymous xxx.xxx.192.210
July 20, 2013
I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They made the extra effort to make sure every question and concern I had was addressed. This provider has helpful information available online, which is really convenient. They have a good website and online presence. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.
by Anonymous xxx.xxx.169.9
April 18, 2013
Her office Nyack Eye Care looked like the cleaning crew may have skipped a week. I always had to wait over an hour for Hillary Morgenstern to show up. then make you wait and wait, my appointment for a simple eye exam, took three hours of my time.Then had to wait a month to get my glasses. They always try to up sell you. She seems to be more interested in how much money she can make off of you rather than caring for you as a patient. I would have been better off going to the places at the Mall!!
If you need to know more please read the reviews on yelp!!!
by Anonymous xxx.xxx.244.228
April 03, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.244.224
September 04, 2012
Are you going to visit this provider again?
Sure
by Anonymous
February 17, 2012
I would never visit them again. I was very disappointed. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. The office was very easy to locate. I didn't have any trouble finding it at all.
by Anonymous
December 29, 2011
I bought the most beautiful pair of glasses here. I was pleasantly surprised at the very large selection of frames to choose from and am definitely going to recommend others to check them out. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I am going to refer everyone I know here. I absolutely love this place. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here.
by Anonymous
November 10, 2011
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Map and Directions
37 S BROADWAY, NYACK, NY 10960