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A Day At Serenity

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Lubbock, TX

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A Day At Serenity
Day Spa
(42 Reviews)
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4432 South Loop 289 Lubbock, TX 79414
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Consumer Feedback

(42 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Tru xxx.xxx.23.209
October 28, 2013
I bought a Groupon for this spa and it was the worst idea ever. Their customer service is clearly nonexistent. They never answer their phone and ask you leave a message, which they never return. My Groupon expires in a week...you'd think in a 3 month window that one could get an appointment, but that's impossible.
by wsiegfri xxx.xxx.39.46
October 22, 2013
Bought a groupon and tried to book a couples massage. A made at least 5 attempts to book. Every time I was told they were busy and would call back to schedule. They never called me back. I ended up canceling the groupon. Seems they don't have their act together at all. Definitely not the experience I want from a spa.
by Kevin Ries xxx.xxx.45.41
October 04, 2013
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did this provider answer all of your questions?
None of my questions were answered
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
by Anonymous xxx.xxx.23.209
September 26, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Were you able to relax during your appointment?
Yes
Did the staff answer all of your questions?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.53.4
September 15, 2013
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.66.51
July 15, 2013
Very Nice People! The massage and facial was awesome! I can hardly wait for my next appointment!
by Anonymous xxx.xxx.50.162
July 08, 2013
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Was this provider late to your appointments?
Sometimes, it was a little frustrating
by Anonymous xxx.xxx.27.154
May 23, 2013

This is my second time to email about this company. I bought the mini day spa groupon for 65 dollars about a month and a half ago. No one returned my call for two weeks trying to book an appt.. But finally got an appt much later than desired. they called to confirm my appt for the next day. The next morning I showed up to my appt to find that no employee was there. After waiting 20 min and trying to call the company I left a voicemail about how upset I was. Later that afternoon the boss (Melissa) called me to let me know that her worker was hungover and drunk and was a no show. She expressed more of her frustrations and anger about the situation but did not seem to care about my frustration with the company. She said she would call me back later that day and would reschedule my appt. she never called back. Not only would I like a refund on my groupon but I would like to express my concern about how this business is run. I would not recommend this spa to anyone and spread how unprofessional they are.

I would strongly reconsider your business with this company


Sent from my iPad
by Anonymous xxx.xxx.253.232
April 22, 2013
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
by Anonymous xxx.xxx.54.196
January 03, 2013
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Map and Directions
4432 South Loop 289, Lubbock, TX 79414