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A Day At Serenity

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Lubbock, TX

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A Day At Serenity
Day Spa
(42 Reviews)
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4432 South Loop 289 Lubbock, TX 79414
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Consumer Feedback

(42 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
It was easy to make my first appointment at Serenity. However, after signing a monthly contract where they draft money from my account monthly, it became practically impossible to make an appointment. I had numerous unreturned phone calls. When I finally did get an appointment, the owner Melissa cancelled about 20 minutes before. When we rescheduled, I waited outside the locked salon for over 20 minutes. The door was locked and nobody was there. DO NOT WASTE YOUR MONEY AT THIS SALON!!
by UNSATISFIED CUSTOMER xxx.xxx.188.188
July 26, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.215.68
July 12, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.255.194
June 27, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.141.170
February 10, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
by Anonymous xxx.xxx.141.154
January 17, 2012
Did this provider prominently display their diplomas or business license?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Would you recommend this massage spa to others?
I Already Have
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
by Amy C xxx.xxx.34.68
January 05, 2012
For this being my first visit ever to a spa, I was disappointed. No one smiled or looked pleased when I walked in. So from the beginning I had my doubts on the facility. I had purchased a spa package so the first thing was the sweddish massage. I was not impressed with my masseuse Toni. I dont believe I received the full massage since she didnt do my mid or lower back. To make things worse she was texting or emailing while trying to massage using one hand. Paige did good with my facial and as for Yesenia and the serenity of the feet was very poor not to mention we could hear her cell phone conversation while trying to relax during my facial. Overall I felt it was unprofessional. I will look for spa services else where.
by ms led xxx.xxx.101.230
December 31, 2011
Was it easy to make an appointment with this provider?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Are you going to visit this provider again?
Sure
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.115.246
December 28, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Are you going to visit this provider again?
Without a doubt!
Did this provider have reasonable prices?
Absolutely!
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.201.132
December 20, 2011
AFTER SIGNING A CONTRACT AND GETTING OUR MONEY DRAFTED MONTHLY
SOMETIME DOUBLE TIMES, WE WERE CANCELLED SEVERAL TIMES AFTER FINALLY GETTING TIRED OF RESCHEDULING OVER AND OVER FOR OUR COUPLES MESSAGES WE CANCELLED OUR CONTRACT, WHICH AFTER CAME A CALL FROM MELISSA THE OWNER SAYING IF WE CANCEL WE CAN NOT GET CREDIT OR MAKE UP THE MISSED APPOINTMENTS SHE HAD DEDUCTED FROM OUR BANK ALREADY AGAIN SHE CAN NOT KEEP A FULL STAFF EVER SO ALL THE TIME S WE MISSED WERE BECAUSE SHE WOULD CALL US SAYING NO ONE TO DO COUPLES SESSION WITH HER, AGAIN THAT WAS MAIN REASON MY WIFE AND I JIONED SO YES WE LOST TO HER BUT AFTER ALL WE ARE GLAD NO LONGER INVOLVED WITH HER OR HER BUSINESS AT WORK 4 OTHER GIRLS DROPPED HER ALSO THEY HAVE ON REASONS WHY
by MAD CATHOLIC xxx.xxx.194.246
December 14, 2011
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Map and Directions
4432 South Loop 289, Lubbock, TX 79414