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A Day At Serenity

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A Day At Serenity
Day Spa
(42 Reviews)
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4432 South Loop 289 Lubbock, TX 79414
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Consumer Feedback

(42 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Would you recommend this provider to others?
Absolutely Not
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
by Anonymous
May 23, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Did this provider rush your appointment?
Not too much, but somewhat
by Anonymous
May 18, 2011
Did this provider seem irritated to be working with you?
No, they were polite
Was it easy to make an appointment with this provider?
Yes
Does this provider give unbiased advice?
Yes
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous
May 17, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Would you recommend this provider to others?
I Already Have
by Anonymous
May 16, 2011
Did you feel safe in this provider's care?
Yes
by Anonymous
May 13, 2011
Does this provider give unbiased advice?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
May 09, 2011
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
May 02, 2011
I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
by AchyOldMan
April 14, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Were the waiting room chairs comfortable at this massage spa?
Extremely comfortable; I could have fallen asleep
by Anonymous
March 22, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider late to your appointments?
No, they were on time
Was it easy to make an appointment with this provider?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
March 02, 2011
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Map and Directions
4432 South Loop 289, Lubbock, TX 79414