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Rolfe Horsley, MD

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Rolfe Horsley, MD
(38 Reviews)
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6040 Fashion Blvd Ste 203 Murray, UT 84107
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Consumer Feedback

(38 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
December 28, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
December 08, 2011
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
November 14, 2011
Dr. Horsley and his staff are professional and courteous, they always took the time to answer all my questions, and he was very gentle with my eldery mother. I wish I hadn't had to move out of state as he is the best dermatologist ever!
by Harley
November 07, 2011
They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They always make sure to return my phone call as soon as possible. They've never left me waiting. One thing I love about them, is that they're always willing to ask for other qualified professionals' advice when they don't have an answer for my question. I never have to worry about them giving me a wrong answer just because they weren't willing to ask for help. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.
by ew
October 25, 2011
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was the waiting area spacious?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
October 10, 2011
Did this provider rush your appointment?
No
by Anonymous
September 29, 2011
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was it easy to make an appointment with this provider?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider give unbiased advice?
Yes
by Anonymous
September 27, 2011
I saw Dr. Horsley for over ten years, and kept going back, even referred family members, because I really liked him and think he is very competent and thorough. However, his staff has been consistently rude and unhelpful during the entire period. They were so rude to my daughter, she cried. I mentioned it to Dr. Horsley, and he said, "I know..." He seemed apologetic, almost like he felt between a rock and hard place, but no promises were made he would follow up or that changes would be made. The final straw was when I called about a prescription which was supposed to be taken twice daily, but the pill count on the prescription was so low, I was at the pharmacy every 20 days refilling it, and paying every twenty days. I asked the receptionist to ask the Doctor to phone in a prescription with a higher pill count, and she told me to have the pharmacist fax something to them, it was "easier that way." I then asked for a call back from the doctor because I just didn't want to have to deal with the lady anymore. I knew she didn't want to help, and was just making me jump through hoops, as if a Doctor's office never phoned a pharmacy before. I never got a call. I can't say whether that was because he just didn't want to call, or that she just didn't give him the message. I thought about writing a letter, but I figured I had done enough discussing the problems with him before and he didn't care. Plus, she probably opens the mail, and would probably shred any such letter. If they feel your insurance company didn't pay them enough, they are Johnny on the Spot billing you, though. I am sad to have left Dr. Horsley, but I felt forced out the door by the staff.
by c
September 16, 2011
Would you recommend this provider to others?
I Already Have
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was the waiting area spacious?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
June 27, 2011
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Map and Directions
6040 Fashion Blvd Ste 203, Murray, UT 84107