They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. Their equipment was very advanced and sophisticated. I was very impressed. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all.