This was a phone consultation, and I did not receive a call until ~20 minutes after the appointment time. This delay was not ideal, but otherwise there were no issues.
My experience was that after being told explicitly I needed certain things done for the appointment or it would be cancelled, I was told by Ms. Ansiano they were unimportant and she never considered them. I came for a consult for breast augmentation and half the appointment I felt like were high pressure tactics to get me to choose Dr. Satterwhite for gcs bottom surgery. That left me feeling completely uncomfortable and questioning if I want to pursue anything with Align now or ever again. And frankly I am strongly discouraged from any further contact.
The website was a breeze to speed through and get everything done. The doctor was knowledgeable and kind getting me lots of information. My only real complaint is a little bit of confusion where to send reference pictures on what I want my end state to look like for clarity about size/shape (which I think is important to make sure the details are communicated on an important detail).
So far everyone has been wonderful to work with and talk with! Slight downside that my appointment got pushed up but not too bad because my work was flexible about it. :)