Everyone was great! i was able to set up time to meet with the doctor to ask questions when needed. Doctor was very personable and easy to speak with. Only improvement needed was maybe communication about genetic testing and reminding of some procedures. Some how there was misscommunication at the beginning
How organized CARE fertility is with guiding you every step of the way, was so impressive. It took the stress off my plate having to worry about, what is next. The staff was always friendly and professional. I loved working with Dr. Thomas and her attention to detail and care.
At times I felt like a number, and the staff seemed impersonable. I did not like not having access to my previous appointments and charts via a patient portal. Overall, I am happy with the results, but I think from the front desk to back offices, it could be warmer and friendlier.
The Fort Worth Office is a pleasure to be seen at. Marisol is wonderful! Being seen at the bedford office is often more chaotic. I often do not know the credentials of the staff I am speaking with. I think wearing badges or adding credentials (RN, MA) to scrubs would be beneficial as well as identifying the IVF Coordinators. Starting and scheduling the process is by far the most arduous part of the process. It feels difficult to get the attention you need until you are actually scheduled in the process. Overall doctors and staff are great! We are so thankful for your help!