Dr. Ricarda Benz is an amazing physician/surgeon. I just referred her to a friend. She performed my partial hysterectomy in 2009 and I will never forget her. Perfect bedside manner. Thorough, patient and easy to understand explanations. She used something called an "OnQ Pain Pump" to help manage my pain after surgery and it was amazing. Her staff was amazing as well. My surgery was over 8 years ago and I still tell everyone walking and riding about Dr. Ricarda Benz. I moved to Nashville in 2010 and recently returned to California and expect to see her again as my physician. I can't say enough about her and I almost never write a review.
In 2016, my teenage daughters and I went to Dr. Benz for a routine physical. We're in excellent health. We have no past history of any health problem. The doctor ordered lab work. I didn't think too much of it at the time.
Two months later, I received the 'explanation of benefits' (EOB) from our insurance company, Anthem Blue Cross. I was astonished those ridiculous amount of lab work. Dr. Benz, who is part of our insurance plan net work, sent us to LabCorp (is also in net-work lab) for our blood work. However, Boston Heart Diagnostics billed Anthem total of $11,061($3,636/$3,636/$3,789.)
I returned to the doctor's office and asked for an explanation. I was told by a staff that I don't have to worry, I probably won't be billed for that.
I also contacted Anthem to question the EOB and I learned that Boston were billed for more complicated versions of the tests, many were medically unnecessary.
There is no credible reason to be ordering all those specialized tests for a routine physical. Dr. Benz, she is a gynecologist, not a cardiologist. I wonder why she didn't send us to a cardiologist if, indeed, we had heart disease. Also I wonder why the doctor had ordered more tests (Boston billed to my insurance company) even after we stopped seeing the doctor.
I had gone to Dr. Benz for years and had no issues until recently. The last time I visited, she highly recommended that I take a series of test because she was worried about a particular issues. Come to find out, these "tests" are in conjunction with a hospital across the country and had an exorbitant price tag. When the results of these "tests" came in, I realized that they were completely unnecessary and frivolous (which was verified by another doctor when asked for a second opinion). They had nothing to do with the issue that she cited and I was stuck with the bill. There was no transparency regarding the potential cost and the actual purpose of the tests and I feel that her office is taking advantage of patients and “up-selling" them on completely unnecessary procedures. When I called the office to explain this, they turned it around on me and said stated it was my fault for agreeing to the tests, even though the Doctor did not explain that they were not routine nor that they had the potential to be very costly. They were completely unhelpful and I think that this borders on malpractice. They have broken my trust and I am extremely disappointed. I will not be returning.