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RACHEL AGUSTINES, MD

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RACHEL AGUSTINES, MD
FLORIDA BEHAVIORAL MEDICINE
(5 Reviews)
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1100 CLEARWATER LARGO RD LARGO, FL 33770
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Consumer Feedback

(5 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Expertise
4.5 star average for Expertise
Dr. James Free, DO is an inappropriate, incompetent, and unprofessional psychiatrist. The entire staff of Florida Behavioral Medicine in Largo, FL are abusive, condescending, and highly unintelligent, but the worst of all is Free's medical assistant, Sydney. I am confident she does not have a high school diploma as you'll be able to tell from her voicemail alone, which you will only ever reach when trying to contact the office. You're lucky though because speaking to her is just as effective as speaking to the wall. After 15 messages with the correct pharmacy address and phone number, she will still send your prescription across the state to another pharmacy and yell at you like she was raised on the streets if you object. The whole office is a ratchet group of mean-spirited mentally unwell individuals. After a few visits with Dr. Free, who lies to patients and then changes the care plan when they leave the office, I would never go back. He speaks badly about other patients and complains about them to other patients, which I witnessed first hand and felt bad for those that don't know not to trust this HIPPA-violating DO practitioner. He is rude, condescending, and incompetent, with staff who compete with him for rudest and most ignorant member of the office. That's when you actually get ahold of them. They turn off their office lines while in the office and joke around behind the counter, ensuring you are never able to get through, and when you do get through, they will automatically tell you to hold for at least an hour, without choice. Free won't be a physician for long, I'm confident, as complaints against him are long and numerous. Do a quick google search and you will see for yourself. Skip the whole office, but especially James Free, as they will make your mental health deteriorate and charge you for it.
by patient xxx.xxx.36.62
April 19, 2020
Did you leave the office feeling satisfied with your visit?
Yes
Was this doctor's staff friendly?
Yes
Does this doctor use current and safe equipment?
Yes
Was this doctor friendly?
Yes
Do you think that the provider's staff are well trained?
Yes
by Joseph Rhea xxx.xxx.75.61
June 25, 2014
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Was this doctor's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Does the provider's staff treat you well?
Yes
by Anonymous xxx.xxx.200.245
April 16, 2014
When I told them about my situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where I was coming from. I would recommend them to people I know if I couldn't think of anyone better to suggest. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. I had to wait forever after I arrived for my appointment. They were running really behind and I was disappointed because it threw off the rest of my day. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time.
by Mrs Johnson
March 01, 2012
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider have helpful information available online?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
January 17, 2012
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1100 CLEARWATER LARGO RD, LARGO, FL 33770