Directory > Providers > Spa > Day Spa > TN > Bristol > Velvet Skin & Massage > Reviews

Velvet Skin & Massage

Nearby

Day Spas

JL Madison Salon

Kingsport, TN

Body Health & Mind Center

Johnson City, TN
Get Featured on Wellness.com > Learn More
Velvet Skin & Massage
Velvet Skin & Massage
(4 Reviews)
> Get Phone Number & Directions
123 Belmont Drive Bristol, TN 37620
Add a Review

Consumer Feedback

(4 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Terrible customer service - ripped off for over $380.

I purchased a gift certificate for a spa treatment to give my wife for her birthday. I found out she wasn't going to be able to use it when we had planned, and contacted Velvet Skin less than 48 hours after making the purchase to request a refund. I was denied by a clerk, the store manager and the business owner. They offered me store credit, which is worthless as we the gift was for her and a friend while her friend was in for the holidays. We have no use for store credit, whatsoever. If you buy a gift at any store in America, as long as you provide proof of purchase you can usually get your money back. I explained this to Velvet Skin, who replied with "You can't get money back from gift cards anywhere." That's because gift cards are for more than one product - Walmart offers millions of options to use your gift card on. We bought a gift certificate for a specific type of service from a locally owned spa - not a major US retailer.

You can take your chances, but don't expect any sympathy if something goes wrong.

The BBB has been contacted about this issue, and is researching the case.
by Caleb xxx.xxx.58.32
January 10, 2012
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.70.164
August 04, 2011
THE PREVIOS REVIEW WAS A TOTAL LIE THIS SPA ISNT EVEN OPEN FOR BUSINESS YET NOT HAS IT HAD ITS FIRST CUSTOMER SO HOW IS THERE A 5 STAR REVIEW ON A UNOPENED PLACE --OBVIOUSLY A SCAMMING BUSINESS Getting a convenient appointment time with them is impossible. SINE THEY CHANGE THEY GRAND OPENING EVERY TIME THE WIND BLOWS
by tom
May 06, 2011
I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate.
by daylilly65
April 25, 2011
Add a Review
Map and Directions
123 Belmont Drive, Bristol, TN 37620