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E. Scott Frankel, MD

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E. Scott Frankel, MD
Arizona Hand & Wrist Specialists
(18 Reviews)
> Get Phone Number & Directions
690 N. Cofco Center Court, Suite 190 Phoenix, AZ 85008
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
HORRIBLE CUSTOMER SERVICE. WAITED FOR OVER 45 MINUTES AFTER I WAS TOLD TO BE ON TIME. THEN WAS LEFT IN A ROOM FOR ANOTHER 40 MINUTES. NO ONE EVER CHECKED ON ME!

I GOT UP AND LEFT
by Keith Hediger xxx.xxx.113.88
June 10, 2021
excellent surgeon. Very satisfied with my results in 2012.
by Jane M. xxx.xxx.113.209
June 27, 2015
Was this provider friendly?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did they follow up with you after your appointment?
Yes.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous xxx.xxx.10.69
October 23, 2013
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider late to your appointments?
No, they were on time
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous xxx.xxx.24.138
October 22, 2013
This Dr. messed up my carpal tunnel surgery, and then told me to go to,Mayo Clinic, because he did not know what to do to fix <url removed> only good thing about this Dr. is his assistant Tony.
by Crippled xxx.xxx.16.101
July 18, 2013
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider friendly?
Very! The most welcoming office I've visited!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.23.223
June 03, 2013
Did this provider use excessive foul language?
No
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.43.6
February 19, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Anonymous xxx.xxx.200.4
February 11, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider's office clean?
Yes everything was neat and sterile
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider always put the customer first?
Yes, they always put customers first
by S. Dzielak xxx.xxx.246.193
January 09, 2013
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did this provider answer all of your questions?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.152.4
November 01, 2012
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Map and Directions
690 N. Cofco Center Court, Suite 190, Phoenix, AZ 85008