They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff was friendly enough.. I was so impressed with the progress my child was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I'll definitely take my child back. I didn't have a bad experience. They are out of network for my insurance so that was the only bad part.