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Dr. Carla Hernas

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Dr. Carla Hernas
Hernas Veterinary Clinic
(19 Reviews)
> Get Phone Number & Directions
1235 Gerling Street Schenectady, NY 12308
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Compassion and remarkable kindness for ill pets.
by Trisha xxx.xxx.70.51
August 06, 2019
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did the staff keep the temperature in the waiting room pleasant?
Yes
Would you recommend this provider to someone who asks for a referral?
Yes
Does this provider answer the phone in a reasonable time when you call?
Definitely
by Anonymous xxx.xxx.100.130
September 16, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
I Already Have
Did you feel safe in this provider's care?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Was the music playing while you waited or during your visit pleasant to you?
No
by Anonymous xxx.xxx.138.1
July 14, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
I Already Have
Did this provider seem well-trained and experienced?
Absolutely
Are you going to visit this veterinarian again?
Without a doubt!
Are you going to visit this provider again?
Yes
by Anonymous xxx.xxx.95.45
June 11, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Did you feel like this provider's office was sufficiently staffed?
Mostly
Is this veterinarian easy to reach in an emergency?
Yes, they answered my call right away
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
by Anonymous xxx.xxx.66.216
May 28, 2014
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Are you going to visit this veterinarian again?
Without a doubt!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.42.50
November 29, 2013
I hate writing poor reviews of professionals. But I love dogs, and simply would hate not to share honestly. I would avoid this place. While seemingly nice, they don't do right by there clients. For example, my dog was misdiagnosed. I took him to two other vets and they concurred. Their attitude was "oh well." No refund, no nothing. Protect your pet-- go elsewhere.
by Don't Take Dog There xxx.xxx.166.84
October 26, 2013
DO NOT GO THERE -- WRONG DIAGNOSIS AND REFUSAL TO OWN UP TO MISTAKES.
by Julia xxx.xxx.243.252
October 25, 2013
DO NOT GO HERE!!! My dog is dying because of their mistakes and they will not own up to it or give me my money back. The owner Dr. Hernas was extremely rude, combative and made assumptions without ever seeing my dog. They were extremely argumentative and became angry very easily. I was trying to explain my situation and they just contradicted everything I was saying before I could finish. The owner Dr. Harnas was out of the country for weeks, and isn't ever in the office to respond to issues. I love my dog dearly and I don't want someone to make the same mistake. GO SEE DR. HARTMAN - UNION STREET.

This is no exaggeration, the second opinion without any charts concluded an aggressive cancer that Dr. Hernas and/or her staff should have found the day the pefored unnecessary surgery that cost a lot of money.
by Dying Dog Owner xxx.xxx.233.66
October 25, 2013
I called for an appointment for my dog. I told them he was limping and I wanted his leg examined. They gave me an appointment quickly. When I arrived, they had me muzzle my dog and I waited a half hour before the vet came into the office. She ran tests and could not determine the cause of the limp. They told me to come back four days later when they would have sufficient staff to test the dog. Why would they have me come in when they knew they could not do a thorough job. I am looking for a new vet. I had gone there for over 25 years with multiple animals. I am dissatisfied with the treatment.
by Pups mom xxx.xxx.232.5
October 15, 2013
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Map and Directions
1235 Gerling Street, Schenectady, NY 12308