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Carl Ellis, Dr.

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Carl Ellis, Dr.
Spectrum Psychological and Neurotherapy
(36 Reviews)
> Get Phone Number & Directions
4542 Bonney Rd., Suite B Virginia Beach, VA 23462
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Consumer Feedback

(36 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did this provider listen to your input and concerns?
Yes
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.13.182
November 09, 2013
Worse doctor we have seen. He handed me papers that were info from online and billed my insurance. I was never able to relax during my appointment. I was on edge the whole time as he acts very strange. I would NEVER, EVER recommend this doctor to anyone I know. I would advise everyone to STAY AWAY. They ignored my questions and my appointment seemed rushed and very unprofessional. They either didn't read my information or didn't pay any attention to it.
They gave me a plan of what to expect but I never received any of what was listed and they billed my insurance. That is fraud. Even though they had my basic past history information right in front of them they had no idea what to do with it, Doctor and staff had argument in front of me and I found that very unprofessional.
by Ann xxx.xxx.154.2
October 18, 2013
It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. Insane how staff scope out patients at meetings, in groups, and appear everyone searching for patients. The staff is incredibly rude and seem to care more about themselves. They left me alone in the appointment room for too long. They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I had to explain it to them and remind them why I was there. When comparing them to others in their field, I would say they are by far the worst I have ever seen. Using copyrighted videos and copied stories to treat. I will never return. The staff must have not been trained very well. Almost every time I would ask them a question, they seem to know the answer. They even made mistakes with my insurance.
by Anonymous xxx.xxx.211.226
July 26, 2013
When they started to give me advice that seemed biased, I began to doubt their motives. I didn't trust that they were giving me advice that would genuinely help me. It takes them forever to get back to me. They're only concerned about themselves. If you want something prepare to stroke egos. Their office was simple enough to find. The waiting area here is rather cramped. Biggest complaint is that Dr Ellis hides behind his "Dr" and loves to name drop. He's only a doctor of education and when push comes to shove on an IEP his advice...and the money you spent to get it is thrown right out the window. His staff is always changing so if one person tells you one thing it might cost you some money to correct their mistake. Good luck.
by disappointed xxx.xxx.152.34
July 19, 2013
Was it easy to make an appointment with this psychologist?
Yes
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did you spend a lot of time in the waiting room at this psychologist's office?
No, my appointment started at the scheduled time
Was this psychologist late to your appointments?
No, they were on time
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by A. White xxx.xxx.124.234
June 28, 2013
Was this provider late to your appointments?
No, they were on time
Would you refer this psychologist to a family or friend?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was this psychologist's office clean?
Yes! I was amazed at how clean it was!
by Kate xxx.xxx.83.101
March 20, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous xxx.xxx.66.6
March 19, 2013
Did this psychologist ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did you leave the office feeling satisfied with your visit?
Completely!
Was it easy to find parking at this psychologist's office?
Extremely easy, and close to the entrance
by Allyson White xxx.xxx.124.234
March 07, 2013
Staff argued in front of us.. They don't really take that extra step to make me feel special. Their prices were not fair and I got ripped off. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else. They probably could have used some continuing education courses to get up-to-date on more current methods. Bad experience. Never again.
by Bad Experience xxx.xxx.211.226
January 18, 2013
The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. I was given a polite greeting when I walked in. It was nice to be acknowledged. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.
by Joan Greene xxx.xxx.149.170
December 17, 2012
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Map and Directions
4542 Bonney Rd., Suite B, Virginia Beach, VA 23462