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Berks Animal Emergency Center

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Berks Animal Emergency Center
Berks Animal Emergency Center
(17 Reviews)
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400 West Lancaster Avenue Shillington, PA 19607
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Consumer Feedback

(17 Reviews)
Service
2 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
Excellent care. Compassionate. and carding
by Lorraine Asgari xxx.xxx.117.56
February 27, 2023
This hospital is a must for our community. I have had times when I have had to visit the emergency hospital very late at night. The staff and the doctors have been wonderful. My cat, Kevin, was a visitor there and they kept him going until the next morning and I took him to his regular vet. He pulled through famously at the time.
I have also had two cats euthanized there due to very serious circumstances. The vets were professional and compassionate. It is a valuable asset to our community.
Barbara M. Fahy
by Barbara M. Fahy xxx.xxx.23.159
March 24, 2017
I have been to Berks Animal Emergency Center on several plus different occasions. I have found them to be thoroughly professional and caring. On two occasions there was nothing they could do and both animals were euthanized with my support in those cases. On other occasions, however, the outcomes were positive for the animals. For example on Thanksgiving day my elderly cat, Kevin Ryan, who has a very thick medical folder was taken here and I thought he had a broken leg. He could put no weight down. Dr. Lee examined him and right away said he had an ingrown toenail. What a relief. I keenly understand why he has the vet degree and I do not. They treated Kevin Ryan like the little prince he is. Kevin is good to go for another round. Thanks, Berks Animal Emergency.
by barbara m. fahy xxx.xxx.181.94
January 03, 2016
Took my puppy there and they diagnosed her as having the parvo virus. They said they wanted $3,500.00 up front to treat her but couldn't guarantee that she would survive. I paid them the $50.00 dollars for the diagnosis and left with my pup. The next morning I contacted the Humane society of Berks and they seen her right away and sold me the meds to treat her at home. It cost me $250.00 dollars. 3 days later my pup was up and about and back to normal. When I told the Berks animal emergency shelter in Shillington that I didn't have the $3,500.00 they said did I think about putting my pup to sleep, I think they wanted about $250.00 for that. The Berks animal emergency shelter didn't even offer to sell me the meds to treat my pup. This place is all about money and care nothing about the oath they took when they became vets. The only thing they are concerned with is money. I would not recommend anyone take their pets to this place.
by Justice xxx.xxx.254.123
March 11, 2015
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Does the provider's staff maintain a professional appearance?
Mostly yes
Does this provider welcome questions?
Yes
Did the veterinarian allow you to stay with your pet at all times?
No! They took my terrified pet to a different room and wouldn't allow me go
by effie xxx.xxx.6.195
June 18, 2014
Did this provider use excessive foul language?
No
by Diane xxx.xxx.191.146
January 22, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was the waiting area spacious?
Yes
Was this veterinarian friendly?
Friendly Enough
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.98.5
July 24, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.194.175
June 23, 2013
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Does this provider remember you by name?
No, and they don't make an effort to even try
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
by Anonymous xxx.xxx.184.229
May 27, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.82.212
April 22, 2013
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Map and Directions
400 West Lancaster Avenue, Shillington, PA 19607