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Greater Buffalo Veterinary Emergency Clinic

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Greater Buffalo Veterinary Emergency Clinic
Greater Buffalo Veterinary Emergency Clinic
(34 Reviews)
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4821 Genesee Street Cheektowaga, NY 14225
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Consumer Feedback

(34 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
They have a huge selection of medication available for pets and are very knowledgeable about each brand provided. Every time I pick up medication they always have what I'm looking for and have never been out-of-stock. I'll definitely be going back. I didn't have a bad experience. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
by barkbark xxx.xxx.105.8
December 26, 2013
Are you going to visit this provider again?
If I need to, I'll return
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Deb xxx.xxx.190.191
December 19, 2013
I took my vet-certified healthy pregnant dog there on a holiday weekend when my regular vet was out of country because my sweet girl needed an emergency C-section (placenta presented but no puppy - uterine inertia). Rita Gritzmacher and her vet tech killed my sweet girl by inappropriate use of propofol - then blamed it on my dog, etc. Never once said they were sorry, never tried to do anything and GBEVC still charged me full price for surgery, etc before they would release my orphan puppies so I could take them to a foster mom. She is the worst vet I have ever encountered. Other vets there are OK, but if you get Gritzmacher -- run out the door!
by Broken Hearted Dog Mom xxx.xxx.137.185
October 22, 2013
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this veterinarian answer all of your questions?
No, I left confused and frustrated
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
by gopher xxx.xxx.28.66
October 22, 2013
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.51.61
September 04, 2013
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
by Anonymous xxx.xxx.211.106
August 24, 2013
Was this animal hospital's staff friendly?
Yes
Did the veterinarian allow you to stay with your pet at all times?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this animal hospital use current and safe equipment?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.188.26
July 04, 2013
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.144.59
June 06, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Was your pet well taken care while being boarded here?
Absolutely, my pet always get so much attentiion
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
by Anonymous xxx.xxx.186.22
April 02, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.7.141
February 24, 2013
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Map and Directions
4821 Genesee Street, Cheektowaga, NY 14225