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Animal Clinic of Susquehanna

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Animal Clinic of Susquehanna
Animal Clinic of Susquehanna
(21 Reviews)
> Get Phone Number & Directions
712 North State Route 291 Independence, MO 64056
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Consumer Feedback

(21 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Awesome place! Vets are both really kind and helpful and reasonable!
by Sherwood xxx.xxx.48.45
July 09, 2023
First impressions make an impact! I accompanied my 70 yo mother to this clinic today for the first time and was shocked by the poor customer service. Her cat has been ill so I was with her today when she called them to make an appointment. She made the call on speaker phone so I heard the interaction. They told her specifically to come in at 2:45pm. We did arrive 15 minutes early. She called to let them know she was there. The receptionist started scolding her. Saying “No, no no, I told you 3:00” her tone was very frustrated and it bothered me to hear her interact with my mother this way, a customer they have had for many years. I let this go but then was even more astounded by the behavior of the veterinarian. As soon as she entered the room she didn’t even address my mom with hello or any kind of greeting. There was no bedside manner at all. She didn’t say anything even close to (Hey sorry your cat is still ill. Tell me what’s going on?) She just looked at her clip board and basically said she wasn’t sure why we brought the cat in since they can’t manage it over the weekend. She seemed exasperated.
I felt like all of the staff were so dismissive of my mom and her concern for her cat.
I’m not even upset that they couldn’t care for her cat’s illness over the weekend . The lack of customer service or empathy is really what stood out to me.
Mom is such a loyal customer and will just accept bad treatment. It was so hurtful to me to see her treated like that.
by M Holloway xxx.xxx.207.52
February 18, 2023
There is no better place to have your pets cared for, operated on, treated, or boarded than Animal Clinic of Susquehanna. The medical and support staff are exceptional and personable. You can tell they truly love these animals and they go the extra mile to ensure compassionate and quality care.
by Deborah Morgan xxx.xxx.120.90
May 08, 2018
The arwe the Best ever and I love them. Every one is so kind and caring I think Dr.Bunch is wonderful. And Dr.Hedrick Is the best ever and does not give up on anything.
by SAH xxx.xxx.57.41
December 05, 2017
WE HAVE USED THEM FOR MANY YEARS. I WOULDN'T GO ANYWHERE ELSE. THE STAFF IS GREAT AND THE DOCTORS ARE WONDERFUL
by JENN xxx.xxx.219.253
September 02, 2017
They are caring and wonderful to my pets.
by Lynne Gentry xxx.xxx.148.251
August 07, 2017
I have been taking my fur babies to this clinic for a very long time, even followed them when the built there new clinic, and moved from next door. I can not say enough good things about these vets. They have saved a few of my pets, and been there when it was time to say goodbye to them also. I would not take my pets to anyone else. The entire staff is amazing!!!!! i can not thank them enough for their empathy and compassion.
by Judi xxx.xxx.144.10
April 01, 2017
I love Dr. Bunch and Dr. Hedridg. They are both wonderful. Dr. Bunch saved my kitty when everyone else had given up on her. I cannot say enough good things about these vets.
by Dianne Sullivan xxx.xxx.148.186
January 03, 2017
efficient, reasonable fees, no pressure to do a lot of testing. They treat the pet like it was your child.
by Earl xxx.xxx.202.112
September 14, 2016
The vets are great! Unfortunately the new people at the reception desk are not very friendly. I have used this vet for 18 years and wouldn't go anywhere else, even with the rude receptionists.
by PP xxx.xxx.156.242
March 21, 2016
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Map and Directions
712 North State Route 291, Independence, MO 64056