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Animal Clinic of Susquehanna

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Animal Clinic of Susquehanna
Animal Clinic of Susquehanna
(21 Reviews)
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712 North State Route 291 Independence, MO 64056
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About

Animal Clinic of Susquehanna

Animal Clinic of Susquehanna is a Animal Hospital facility at 712 North State Route 291 in Independence, MO.
Primary Specialty

Animal Hospital

Map and Directions
712 North State Route 291, Independence, MO 64056
Services Animal Clinic of Susquehanna practices at 712 North State Route 291, Independence, MO 64056.

Animal hospitals offer general and emergency pet care services. Some animal hospitals offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Animal Clinic of Susquehanna in Independence, MO, please call (816) 836-1667 for more information.
Consumer Feedback
(21 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
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Recent Reviews
Awesome place! Vets are both really kind and helpful and reasonable!
by Sherwood xxx.xxx.48.45
July 09, 2023
First impressions make an impact! I accompanied my 70 yo mother to this clinic today for the first time and was shocked by the poor customer service. Her cat has been ill so I was with her today when she called them to make an appointment. She made the call on speaker phone so I heard the interaction. They told her specifically to come in at 2:45pm. We did arrive 15 minutes early. She called to let them know she was there. The receptionist started scolding her. Saying “No, no no, I told you 3:00” her tone was very frustrated and it bothered me to hear her interact with my mother this way, a customer they have had for many years. I let this go but then was even more astounded by the behavior of the veterinarian. As soon as she entered the room she didn’t even address my mom with hello or any kind of greeting. There was no bedside manner at all. She didn’t say anything even close to (Hey sorry your cat is still ill. Tell me what’s going on?) She just looked at her clip board and basically said she wasn’t sure why we brought the cat in since they can’t manage it over the weekend. She seemed exasperated.
I felt like all of the staff were so dismissive of my mom and her concern for her cat.
I’m not even upset that they couldn’t care for her cat’s illness over the weekend . The lack of customer service or empathy is really what stood out to me.
Mom is such a loyal customer and will just accept bad treatment. It was so hurtful to me to see her treated like that.
by M Holloway xxx.xxx.207.52
February 18, 2023
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