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NORTHWEST MEDICAL INC

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NORTHWEST MEDICAL INC
NORTHWEST MEDICAL INC
(8 Reviews)
> Get Phone Number & Directions
266 SW 43RD ST STE 3F RENTON, WA 98055
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Expertise
4 star average for Expertise
Very helpful, convenient location for my commute and will mail supplies.
by Connie xxx.xxx.181.142
June 28, 2016
Our original in-house CPAP set-up appts (for 2 fam mbrs) went really well. The sales rep was very patient and helpful. She provided modem reports so I could track my daughter’s usage. We had to exchange one machine within a couple of months, but that quick exchange was handled in-house and went smoothly. However, ordering supplies has been a nightmare. We originally placed online orders but were discouraged by our rep from ordering online when I had questions about model numbers for supplies. She said she would handle all orders automatically for us, which arrived on a different schedule than we expected based on a chart NW Med gives new clients. At some point no more shipments were coming and our rep stopped responding to emails and calls. My husband's headgear straps had stretched out, so he placed an order by calling the Renton office directly. My daughter had mentioned stretched straps in a service questionnaire and was sent the incorrect set by the Renton office without order confirmation. Our Aetna insurance normally covers all supplies, but we were billed by NW Med $60 for each set of replacement straps. Months of contacting NW Medical resulted in one returned voice mail and a run-around by email. Aetna showed me that the paperwork from the Renton office lists the incorrect provider name, which is not included in the contract, so Aetna considers Renton to be Out-of-Network. Aetna says this could be rectified easily by Renton fixing their paperwork or adding the name listed in the contract, but the Renton office refuses to comply and continues to send us bills. Over the last 3 months, I have repeatedly requested from NW Medical a statement of all supplies sent to us for each account, so that I can compare to the chart and see what we can order from this point forward. They have not provided this statement of our accounts. THIS IS SO FRUSTRATING. Finding a new provider.
by Disappointed in Seattle xxx.xxx.69.218
December 02, 2015
How would you compare this retail store to other retail stores that you have visited?
There is no comparison!
Did this retail store have reasonable prices?
Yes
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was the retail store easy to locate?
Fairly Easy
Were you able to get all of your questions answered while you were at this retail store?
Yes
by Anonymous xxx.xxx.32.197
April 07, 2014
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.43.198
October 28, 2013
It wasn't that easy to get an appt. and I had to wait quite a while in the office after I arrived. I had to schedule a follow-up appt. and I had no assistance after that. Not to mention these people were just rude. They're not interested in patients, they care only about their machines.

I suggest you find another supplier, because there are at least 4 other ones in Seattle that do a heck of a better job than they do. The place I finally chose was way more courteous and attentive and they actually come to your house to set up. How's that for service! They don't make getting your supplies a hassle either. So after your sleep study make sure the hospital or doctor gives you other names besides this one.

But if you do go to this place, make sure you don't see this guy named Chuck. Calling names would be juvenile so let's just say that he was ... disrespectful..

It's always best to read reviews from all perspectives so you can make an informed decision. Be careful out there People.
by No Chance xxx.xxx.86.68
August 10, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.188.56
June 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.112.127
March 20, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider promptly return your phone calls?
Yes
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
April 15, 2011
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Map and Directions
266 SW 43RD ST STE 3F, RENTON, WA 98055