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AEROCARE HOME MEDICAL INC

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AEROCARE HOME MEDICAL INC
AEROCARE HOME MEDICAL INC
(17 Reviews)
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8850 JAMEEL RD STE 170B HOUSTON, TX 77040
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
3 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Can't talk to anyone on the week-end. NO HELP! My portable machine had a problem. I was told they don't talk to patients on the week-end.
by Gene W. xxx.xxx.120.189
September 12, 2020
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by Ron xxx.xxx.34.202
September 04, 2019
If I could give it a 0 star, I would. Customer service is HORRIBLE. They do not follow up with what they need to. I've been trying to get a Neubulizer for 3 weeks. Problem has not been resolved yet. Glad I'm not dying. Chelsey their person that handles orders is the worst. She hasn't return my call in a week. Every time you call, it goes straight to voice. If my insurance company did not refer them for my equipment, I would never use them and I never will again!
by Debra Thornton xxx.xxx.180.167
April 23, 2019
I have been using Aerocare for my CPAP supplies for almost two years now and I have not had a problem ordering supplies until the last month or so. When I call to place my reorder, I wait on hold for at least 30 minutes or more and then when I get a human voice, I explain I want to place a reorder and they say they will transfer me to that dept. and before I can say to them you should be this dept., they hang up on me. Then you call them during the working hours of their business day and you get a recording that you have called after hours and to leave a message and they will get back to you in 24 hours, which never happens. I have been trying to reorder supplies for 3 weeks now and I am about ready to call my doctor to change to another company. Their customer service, et. al. has dropped from barely adequate to nothing at all now.
by Rick Trellue xxx.xxx.114.224
May 16, 2018
No customer service. Unwilling to listen or assist you with an order. Wants payment up front instead of going though insurance. Want you to file the insurance papers so you can get a refund. Rude customer service associates, Sally and Taquesha. We were told that if we did not like the service to find another DME provider, then they hung up the phone on us. will not use this company or recommend this company.
by Royce Korenek xxx.xxx.176.215
December 21, 2017
Customer Service is non-existent. Can't talk to anyone because they won't answer you phone call. Need to reorder equipment but nothing works.
by Dianna Wilson xxx.xxx.72.146
November 13, 2017
Answering times seem to increase every time I try to order supplies. in my last attempt, I reached the answering service which advised "Houston has experienced a major weather even. Continue to hold for a representative or call your local area office." After a while, I chose to call my local office. I was advised that the response in Houston was incorrect and to the 888 number back. I did so.

After holding for a while, I decided to "press 2" to leave a message" after being advised of that option. When "2" answered, I was advised "the mail box is full, thank you, goodbye." I decided I would try the number again and wait for an agent as long as I could stand it. But, my call went to the message I got after pressing 2 the first time. So, I called the Fort Worth office again, told the young lady I my story of trying to reach Houston and was put on hold until James answered.

I had met James before. He seems to be a very dedicated employee. He said he would place the order to Houston on line. The company needs more employees like James.

I received an email maybe a year or so back about an on line ordering system. I couldn't get it to work even after trying to get help on the phone I don't remember the exact problem but I think there were issues with my Log On information. It might be better if AEROCARE could get a system that is as easier to order from as other on line ordering services,i.e. Walmart or Amazon.
by Mr. B xxx.xxx.24.221
October 19, 2017
I was referred t this company by my insurance and after 6 weeks of constant phone calls to them was finally told they could not provide me with a POC which I asked for on my first phone call to them. I was receiving services from another provider for the past 3 years and had a POC but they were going out f business, There was no way I was going to be given a tank so I gave up on them. Apparently they don't need anymore business and no one there seems to know what anyone else there is doing. Horrible experience just so annoyed they wasted 6 weeks of my time.
by eileen holtzman xxx.xxx.200.2
October 05, 2017
Terrible customer service. Doesn't do any good ton,eave a message with your phone number as they won't call you.
by millerguy xxx.xxx.67.221
January 02, 2017
They have the worst customer service. You place an order with God knows who and they decide if they are going to process and send your supplies! If the person is that unhappy with their job they need to quit.!
It's been close to two weeks since I ordered my supplies, I've paid them the money and still no supplies. Once my machine is paid off I will be finding another company for my supplies.
by Frustrated xxx.xxx.138.9
July 10, 2016
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Map and Directions
8850 JAMEEL RD STE 170B, HOUSTON, TX 77040