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Jennifer Evans, Owner

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Jennifer Evans, Owner
AMERICAN SURGICAL SUPPLY INC
(26 Reviews)
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347 Pottsville/St. Clair Hwy POTTSVILLE, PA 17901
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Consumer Feedback

(26 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Great customer service and clean store. Staff is very friendly and helpful. If they don't have it at this store, they will check the warehouse.
by J Von xxx.xxx.123.23
October 17, 2023
Staff was rude and condescending. I thought the respiratory therapist I dealt with was simply poor, but after dealing with the other staff I have to wonder if the reason she seemed clueless is because she was not a respiratory therapist. My doctor told me that the CPAP they gave me was outdated by several years and when I returned it they refused to give me their records. I do not understand how they are able to stay in business other than people are gullible and do not question health care providers like they should.
by jdmedic xxx.xxx.151.250
November 09, 2015
Horrible store. Definitely would recommend going elsewhere. Pretty sure I got scammed and they will not do a thing about it. Very dishonest people.
by Miller xxx.xxx.10.3
March 06, 2015
STAY AWAY from this store.
by Tony Connon xxx.xxx.234.193
November 04, 2014
The store in Jim Thorpe Pa. has recently lost 2 of their long term employees. I am not happy with the new ones. Also supplies paid for have not been mailed and it's been almost 3 weeks. I am not satisfied at all. I wish I could speak to the owners and ask why all the changes have gone on ?
by Taffyinpa xxx.xxx.164.132
September 18, 2014
Was the staff at this retail store friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.137.156
July 07, 2014
Was the staff at this retail store friendly?
Yes
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this retail store have reasonable prices?
They were decent, but not very affordable
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.211.93
July 07, 2014
I definitely wouldn't recommend them to anyone. I had a horrible experience. The measurement they did for a stair lift was incorrect.They did not take a windowsill at the bottom of the staircase in to account. When the installers came and realized it would be tight they recommended that a windowsill be removed to make more room. They told us since it was their mistake there would not be a charge to return and move the stair lift back. After paying for someone to remove the windowsill we contacted them to come back and move the stair lift. we were told it would cost $80 for the first 1/2 hr. and $1 a minute for each additional minute.When told the installer told us there would not be a charge since they measured incorrectly, they repeated the cost to perform the work. The manager refused to talk to us, having a receptionist relay the information. We asked to have them verify with the installers what was told to us and to return a call after they talked to him, they have not done this.It is disappointing that this company does not back their work or honor their word, they have extremely poor customer service. There is no one I would recommend go to this provider.
by Mary Ann xxx.xxx.229.190
April 01, 2014
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider listen to your input and concerns?
Yes
Was this provider's staff friendly?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.111.53
February 06, 2014
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's staff friendly?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by S Kreider xxx.xxx.154.127
January 23, 2014
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Map and Directions
347 Pottsville/St. Clair Hwy, POTTSVILLE, PA 17901