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BLUE RIDGE HOME CARE

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BLUE RIDGE HOME CARE
BLUE RIDGE HOME CARE
(23 Reviews)
> Get Phone Number & Directions
101 Caribou Road ASHEVILLE, NC 28806
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Consumer Feedback

(23 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Staff
3 star average for Staff
Great Customer Service
by DebR xxx.xxx.48.60
January 04, 2024
I have a new diagnosis of severe sleep apnea and have been having a hard time adjusting to my CPAP machine and wearing a mask during sleep. At times it has been difficult to reach a respiratory clinician by phone at BRHC and the reason that I could not give a 5-Star rating. However, when a clinician returns my call, they are 100% attending to my concerns.

All 3 times I have been to the BRHC office, it was obvious that everyone was very busy with calls and appointments. However, during my office visits, I did not feel rushed and was given clear instructions, training, and helpful recommendations.
During my most recent visit, I had the opportunity to have Center Manager Tracy Salter assist me. She was very receptive to my needs, acknowledged my concerns, and responded professionally. She fitted me for a different mask that worked better than the other 2.

I have worked in the medical field for almost 30 years. Unfortunately, for the past 3 years, I have been frequently frustrated by the substandard staffing in the healthcare professions. However, this critical issue is not isolated to the medical facilities, healthcare centers, and medical suppliers. It's everywhere!
BRHC provides a vital service to me and the community and has helped me tremendously in the past 3 weeks.
by Monica G. xxx.xxx.36.221
September 29, 2023
Unfortunately, I agree with all the other comments, service is terrible, I gave up on my MPAP because of the staff here. Just getting out of hospital, I'm not looking forward to dealing with them again.
by Ken xxx.xxx.122.180
February 05, 2023
Very good service
by John xxx.xxx.90.212
December 04, 2022
Worst office ever. Couldn't find anyone in there for 5 minutes. Then 3 different people asked me what I needed. I was visibility upset about my CPAP machine and the lady just stood there and looked at me. Will never go back. Not to mention an unprofessional looking office.
by Renee xxx.xxx.195.255
August 25, 2021
good service a long way to go from western NC
by Tom xxx.xxx.19.219
March 24, 2021
After 5 disconnects and 10 minutes or more on hold I gave up.
by Donna xxx.xxx.249.158
February 26, 2021
Were you able to get all of your questions answered while you were at this retail store?
No, I left confused and frustrated
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was it easy to find parking at this retail store?
Extremely easy, and close to the entrance
How would you compare this retail store to other retail stores that you have visited?
Not the worst, but certainly not the best
Was the staff at this retail store friendly?
They did what I asked, not a bit more
by David Lowles xxx.xxx.136.195
September 28, 2020
STOP! TURN AROUND AND RUN FROM THIS BUSINESS! IF YOU DONT YOU WILL BE SORRY! RUN! RUN! RUN! TERRIBLE UNTRUSTWORTHY PEOPLE IN ADMINSTRATION! THEIR BILLING PRACTICES AND SYSTEMS ARE BROKEN.
by Candy xxx.xxx.132.59
June 24, 2019
Would give negative stars if possible. This company has no one capable of providing good customer service skills. Hateful, mean and unwilling to help. I was actually told by Barbara that "you are wasting your time talking to me cause I can't help you". That was 4:09 pm on 11/1/18. I requested to speak to the office manager several times but she was either "on a conference call" or "doing inventory and couldn't take calls". She couldn't take the time to RETURN any of my calls either. I have been on the phone for two days begging someone to help me with my situation and I have been given the run around and no help at all. Obviously Barbara's statement was spot on. Hey, at least she didn't lie.
by Someone simply needing help xxx.xxx.222.154
November 01, 2018
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Map and Directions
101 Caribou Road, ASHEVILLE, NC 28806