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APEX OF ST PETERS

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APEX OF ST PETERS
APEX OF ST PETERS
(11 Reviews)
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2440 WINNE AVE STE 200 HELENA, MT 59601
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Expertise
4 star average for Expertise
Up until a year ago I would have given them five stars. They used to be great to work with. Then there was a staff turnover. The new staff is not knowledgeable. They make tons of mistakes. I would make allowances for new staff but instead of being honest about the mistakes when confronted they are dishonest and try to pull the wool over your eyes, thinking you won't understand that you aren't getting what you are supposed to. The resupply process for CPAP supplies is all messed up, requiring you to have to make multiple trips becuase of their mistakes. This hasn't happened just once but at every resupply trip. For over a year their phone message says we are supposed to excuse poor service due to short staff and a new computer system. How long does it take to get accustomed to a new computer system? I don't accept the short staff excuse when a mistake is made that staff cannot explain and it is clear they posture and dissemble about it. There always seems to be alot more people around the office then there used to be, yet the service is terrible.
by Sue xxx.xxx.191.82
May 08, 2023
I dislike this provider a great deal. They do not answer the phone and the message is not clear. You can not get supplies quickly or easily. They require you to wer a mask to go inot the facility and it is Sept 2022! They are not helpful or friendly. They will send a message when you are ready for a new mask or any supply.
by Elaine S Herman xxx.xxx.98.241
August 25, 2022
caring and friendly people
by richard simpson xxx.xxx.81.223
August 13, 2020
Good service. Staff are welcoming and seem to know their stuff.
by Kenneth Taylor xxx.xxx.69.197
April 17, 2018
Were you able to get all of your questions answered while you were at this retail store?
Yes
Are you going to visit this retail store again?
Sure
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the staff at this retail store friendly?
Yes
by Anonymous xxx.xxx.96.46
July 31, 2014
Would you recommend this provider to others?
Yes
Did this provider answer all of your questions?
Yes
Is this provider easy to reach in an emergency?
Yes
Did this provider give the impression that they cared about your concerns?
Mostly
Does the provider's staff treat you well?
Yes
by bond xxx.xxx.9.16
March 04, 2014
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.117.73
January 16, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.109.62
April 20, 2012
Does this provider offer flexible appointment times?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
December 14, 2011
Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. This provider has very little helpful information available online, and what they do have is hard to find. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance.
by Anonymous
November 03, 2011
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Map and Directions
2440 WINNE AVE STE 200, HELENA, MT 59601