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GEORGIA MEDICAL RESOURCES INC

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GEORGIA MEDICAL RESOURCES INC
GEORGIA MEDICAL RESOURCES INC
(21 Reviews)
> Get Phone Number & Directions
600 KIRK RD NW STE A MARIETTA, GA 30060
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
My husband was sent to them and it has been a disaster from day one! THE EXCEPTION BEING THE RESPIRATORY THERAPIST WAS VERY KIND AND KNOWLEDGEABLE.

Arriving at this location, we found the office in complete disarray, through the "receptionist window opening" you could see hundreds of old medical charts tossed in a pile over 3 feet high. The office reeked of the smell of mold/mildew and both my husband and I were affected my the stench.
There were deliverymen coming in and picking up bags and boxes of garbage and supplies, walking right past us while we sat in a small filthy waiting area .
We were escorted to the therapist office (which was much cleaner) and given instructions for the clap and then when done, were led to the office managers area.
No one was present, so we were offered a chair while we waited. After a while a representative came in and looked at our paperwork, then said she had to make a call. She put the call on speaker and ask a man that came in the room to listen for a response, and then she left the office. (I had to step outside to get some fresh air, as I have allergies to mold/mildew and had been coughing excessively). When I returned to the office, after sometime a voice came on the line and the man listening for the response spoke briefly to the person and then advised me to pick up the phone.
After a few seconds, the woman on the line told us to pay the man at the other desk. He didn't know how to process the payment, so immediately left the office to find someone to help. The original girl came back and completed the payment.
We were given instructions to call back if there were any problems.

Setup the machine that night as instructed however the nasal piece given to my husband was too big for his nostrils and it seemed to cause him more congestion, but he wore it the best he could. A call was made to GMR but the phone was answered by the corporate office, we were told their phones were down due to their moving to another office and to try back later.
For the next two days, we left messages but received no response.
A week later a man told my husband they would mail a smaller nasal piece.
Ten days and 3 additional calls later, NO RESPONSES AND NO NEW PIECE!
there is a 30 trial period for adjustments without additional charges, and we are approaching the 30 day mark.
Another call to GMR was made this morning, after 12+ rings, a voicemessage came up and we left another request for response.
We immediately called the pulmonologist office and reported the difficulty, left a message to call us.
We are now sending this message to Medicare fraud line as a follow up, this company has no business being a medical supplier!!!!!!!!
After 25+ years of nursing, I've never seen such incompetence and will be reaching out to find a more competent supplier for the future.
DO NOT USE THIS COMPANY IF YOU WANT ANY CUSTOMER SERVICE!
Disgusted and frustrated customers. 7/2018
by Beverly Keller xxx.xxx.4.86
July 13, 2018
It took me 6 months to get the mask I ordered, after having emailed to their main office. I just got a new mask to replace the old one that had stretched and didn't fit me anymore, and in addition to the mask they padded the order with a bunch of other things I never requested in order to get a big co-payment. Despite just getting that order, the company calls me daily with a recorded message stating "it's time for you to order supplies". What kind of records do they keep? I'll file a complaint to stop these unnecessary and annoying calls.
by Frustrated client xxx.xxx.99.8
May 28, 2018
Under no circumstances would I ever use this company again. The sales representatives give false information and the service reps are rude and of not help at all. BE ADVISED - DO NOT USE THIS COMPANY. I was prescribed a CPAP machine. When I went by Georgia Medical to pick up the machine I was not told that this was a lease purchase. They billed my insurance company for 13 months in the amount of $133.00 per month. When I received the insurance charges I immediately called GM for an explanation. The representative was extremely rude and continued to state that "she wasn't there and didn't know just what I was told. If I had known that it was a lease to purchase I would have returned it long before this. I can't state strong enough to NOT do business with this company.
by Linda xxx.xxx.206.213
February 13, 2018
Have been with this company for years and they cannot be depended upon. And sleep central (Rotec) is even a worse night mare. Even though they have in their records cushion sizes, they still send the wrong ones. Then we have to go into the process of returns and resubmitting the order. You have to call several times to main office in Marietta to get someone to start listening. My Dr. sent in the same orders two days in a row and they still could not find in their system! Well, it has to be there somewhere?? They take too much of my time and energy. I understand all such companies are bad. Sooo where do we go?? We are at their mercy!! It is terrible when the office manager has to do the work of ordering in order to get the order right. Now they are not allowing that service. So we are back with the same old wrong order system?
by Mr. and Mrs. Frustrated xxx.xxx.141.242
June 01, 2017
excellent company to work with.
Atlanta Grab Bars, George
by george Lawton xxx.xxx.64.180
February 14, 2017
Terrible service. After more than two months I haven't been able to obtain my CPAP mask. Phone calls and e-mails haven't resolved my problem yet.
by upset patient xxx.xxx.243.18
December 06, 2016
We started with this company 2 months ago to our utter disappointment. They only delivered the concentrator which sounded like it was going to blow up the room :(
I went to their office & ask the guy @ the front desk for another one & his response was you get what is delivered to him. He did nothing but argue with me. I ask him why the travel oxygen had not been delivered & his response was that he was waiting on the travel bag.
My husband asked the delivery person that dropped the concentrator to bring back a 50ft hose & he never did. They also never delivered my husband’s travel tank.
Run from these people as fast as you can.
They are totally incompetent & Medicare should drop them.
We ask them to send the paperwork over to another oxygen company & they never did. We went with Aero Care & had everything delivered within a day.
by Debbie Price xxx.xxx.172.242
November 03, 2016
Horrible customer service. I have been trying to get someone to call me for 2 weeks now. They were very happy to take my mother wheelchair order and said it would be ready in 2 days. It's been over 2 weeks and I finally got someone on the phone and was told I am talking to the wrong office then they gave me the wrong phone number to call. I still don't have a wheelchair or help from the company.
by Becky xxx.xxx.211.166
October 06, 2016
terrible service. billed me for a concentrator oct,nov, dec. Just received machine Feb. 2, 2016. now they tell me that they will only deliver oxygen every 3 months. I only heard this from delivery driver named Karine who is excellent. Gave me great service each time he makes a delivery. The problem seems to be at the office level. Very poor customer service at office level. Great delivery driver.
by Rivers xxx.xxx.82.209
February 13, 2016
Very bad service. Sent my medical equipment to company for repair and 6 month later I have heard nothing about my machine. Have called many times and left messages. They have not called back. Suggest going somewhere else.
by Beth xxx.xxx.180.234
July 24, 2015
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Map and Directions
600 KIRK RD NW STE A, MARIETTA, GA 30060