wrong item sent - called -person called back with heavy accent but just kept stating that is what I ordered . I will never order from them again. They were not open to fixing it.
I orderd a shower stool with bath. It was easy to put together but would be easier if the instructions said to use the short screws to attach parts A and B if you weren't attaching the back, long screws if you were. I ignored the model numbers and had to re-assemble.
I have order Item No. 5235H and they are to small and I would need ex-large. and I would like to send them back I would like to know how I need to do this. Can you send me a shipping label. I would like to order the ex-large one.
Bought a sling, patient died before use, company will NOT take return in original unopened condition because it is outside their 30 day return policy.We were a little busy with a DEATH in the family, and did not notice your return policy had expired.