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SAFEWAY INC

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SAFEWAY INC
SAFEWAY INC
(11 Reviews)
> Get Phone Number & Directions
510 GRANT RD EAST WENATCHEE, WA 98802
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
The all time worst place to try to get medicine. Lines are long and often stand in line 10 minutes and longer waiting while only one staff person assists person with problem. Recently had problem with refill... staff blamed on a new system but, while they knew there was a problem, they still didn't over ride the glitch to get timely refill. Wait several days while they kept trying to get their help desk to fix the problem. Recently tried to refill two more refills with more than 9 months of approved refills only to yet again receive automated reply saying there were no more refills available. We switched to different pharmacy. Life is too short.
by Disgusted xxx.xxx.200.103
October 09, 2018
Pharmacy technician, Jamie ? don't know her last name, over the 7 years we have been customers has deliberately not ordered or won't order some medications for my husband and myself, she has been extremely rude to us numerous times, including repeatedly hanging up when we call when she answers the phone. She has violated my hippa regulations by calling out my medication and allowing other customers inline to come up and butt-in while throwing my paper
Rx on the counter or medication bottles so anyone could read them. There has been other bad treatment from her that causes much stress, while it is none of her business I have heart issues and worsening renal failure, multiple fusions in hands and spine, extremely painful arthritis, so as you can see I don't needed anymore additional stress.

Whatever happened to pride in having an outstanding work ethic and kindness with customers have many failing medical issues?

Jamie has told us we can go to a different pharmacy!
by ak.next xxx.xxx.179.97
October 24, 2017
I am not one to leave reviews but if I do its for 2 reasons. One is either I was extremely dissatisfied or 2 is that i was very pleased. Sadly, I will not be giving a "pleased" review with East Wenatchee Safeway pharmacy. I have been going to Safeway pharmacy for a couple of years. Inspite of the fact that the wait is between and hour to two hours before picking up my script I went to them because it was closest to home. I do not understand the long wait time because every other busy pharmacy usually gets peopls scripts done in 30-45 min. Well the past 6 months has just flat out frustrated me. I will drop my scripts off after my appt . I usually have them there by 1 pm . They twll me its a 2 hour wait and as annoying as that is here i say ok . Well when i come back 2 and a half hours later to pick them up they say they dont have my scripts and ask if i am sure i dropped them off. I get frustrated and they eventually find them and say they will get them started and to come back in one hour so i do. Samething again , they cant find my script and eventually they do and say another hour. Well, now im just irritated. An hour amd a half later i decide being that i have 4 kids i do not want ti load back up just to be sent back again to call and ask if they are ready . When i call they have no clue what im talking about till they find them. I didnt get my scripts till 10 minutes before they closed at 8:50 pm. I could not believe the unprofessional behavior, how disorganized they are, and how very unfriendly they think they can be about it like they think its ok . After 3 more rimes over the next 3 months of dealing with pretty much same scenario i decided to go to fred meyer where the longest on a busy day i waited was 30 minutes. Not only that but their staff is friendlier. There are a couple pharmicists at safeway in east wenatchee that are sweet but not so many with the techs. I learned that other people are experiencing this same thing and are done with East Wenatchee Safeway pharmacy. I do not know what their issue is lately and why they are so extremely slow and disorganized but i am done wasting my time and gas on them and their poor customer service. I dont know if they have new employees over yhe past 6 months but i havent ever seen such poor service. Again, there are a few male pharmacists there that are extremely kind, caring and apologetic but its unfortunately not enough when they are disorganized, slow and rest are rude. I hope they get on bored with the other pharmacies and figure out how to get scripts out in under an hour, get organized, and be friendly.
by Unhappy customer xxx.xxx.244.49
June 22, 2017
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this provider's office too cold?
No, it was fine
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.183.184
January 24, 2014
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous xxx.xxx.69.173
October 14, 2013
Does this provider have a good professional reputation within your community?
Not really, it could be better
Is it easy to refill a prescription over the phone at this pharmacy?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this pharmacy typically put you on a lengthy hold when you call with a question?
Most of the time, but not every time
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
by Anonymous xxx.xxx.183.64
December 20, 2012
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did the pharmacist provide a thorough explanation of your prescription?
No, I wasn't given any information.
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
by Anonymous xxx.xxx.75.5
October 18, 2012
Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions. I came a few minutes before closing, the lights were on, several staff were present, but the staff refused to fill my prescription. She said she had already closed the till, but it was at least 5 minutes before closing. I explained I was going out of town and really needed my medication, but she was not sympathetic, and said sorry I can't do anything. I had to go two more days to get my medication because I had to have them sent to the place out of town and it took another day of travel and another day to find a pharmacy.
by anonymous xxx.xxx.102.188
August 21, 2012
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
Not too much, but somewhat
by Anonymous xxx.xxx.72.236
April 25, 2012
by Anonymous
March 31, 2011
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Map and Directions
510 GRANT RD, EAST WENATCHEE, WA 98802