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Belcrest Animal Clinic

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Belcrest Animal Clinic
Belcrest Animal Clinic
(18 Reviews)
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1721 West Uintah Street Colorado Springs, CO 80904
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Please please think twice before setting foot in this animal clinic.
I have no time to complain about bad service, but the way I was treated by the staff at this hospital was so inexcusable, I have to take the time out of my day to let people know. I have a new puppy, and got his shots at Belcrest because it's close to my home. I asked for an estimate on neutering, the estimate came in the mail at $385, which I thought was a lot for a 5 pound Chihuahua. I called Belcrest for clarification and the receptionist told me to go somewhere else if I didn't like the price. I explained that I think they had something wrong...she told me that was the price for a 40 pound animal... I proceeded to correct her by telling her my dog was not going to get more than 5 pounds.

It's not what you say to people, it's how you say it. The staff there treated me like I was a piece of crap. I absolutely hate complaining and totally uncomfortable with doing this, however, there was no excuse for these people making me feel the way they did. There was far more I could go into about the other staff but please just spend your money where your are treated with respect, Belcrest is NOT that place.
by Nicole Adams xxx.xxx.205.197
March 04, 2015
Did you leave the office feeling satisfied with your visit?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.130.212
November 18, 2013
There is no doubt in my mind that if not for Dr. Hancock, my senior pug would not be with me right now. Six days ago, my dog started vomiting intermittently. I made an appointment for Tuesday afternoon, but Monday he vomited up very dark fluid, so I knew I had to take him somewhere immediately. Called Belcrest again and they made time for me within 2 hours of my call. Good thing! Though at first I was disappointed to pay over $300 for the xrays and other tests to determine my little one's problem, it soon became apparent how necessary it was. Monty had a VERY enlarged spleen, his intestines weren't moving, he had bleeding in his GI tract, he was severely dehydrated, and his red blood cell and platelet count were abysmal... Dr. Hancock took pains to explain to me, without dumbing it down, what was happening, showed me the xrays, and described the risk Monty was under... Surgery would be extremely risky, considering he had almost no platelets to clot with, and a host of other complications, and I was sure my pug was about to die... I decided to let him stay overnight so they could try to stabilize him, and long story short, even though the odds were heavily against him, Dr. Hancock successfully removed Monty's spleen, along with the enormous tumor growing on it. His impressive amount of knowledge and experience, and not least of all, his compassion (and of the staff), directly saved my dog's life. He stayed late with him the nights preceding and following the surgery, and called me often whenever Monty's status changed. THEY REALLY, REALLY CARE. Monty is recovering miraculously now, and actually feels TOO good, so I have to crate him indefinitely to keep him from running around like he wants to, so he can convalesce. How they overcame these obstacles, I cannot say, but I am so glad they did! My heart would break to lose my friend in such an abrubt and shocking manner. Thank you Dr. Hancock... you saved us! I'm not sure how much of the miracle can be attributed to Monty, whose entire blood supply had to be replaced, and how much belongs to Doc and his amazing staff, but it seems a miracle to me nonetheless. Five stars, I will never go anywhere else because you saved my best friend's life.
by Susan xxx.xxx.140.62
June 28, 2013
Is it just me!! Are you kidding me! AWFUL PLACE!!

Nasty, felt as though I was in a dirty dungeon, dirty looking staff, was ignored for 10 whole mins while the receptionist finished up her conversation.

The actual vet seemed okay (still not too clean looking!) but the whole place is so off putting, wanted to take a shower.

Should have run out of there, will never return. Has to give one star to post.
by Annonymous xxx.xxx.166.28
June 11, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Did you leave the office feeling satisfied with your visit?
Completely!
by TK'sMom xxx.xxx.210.50
January 09, 2013
Best animal hospital in Colorado Springs (and we've been to a few)! Doctors and staff are the most caring and qualified I've ever met, and always put the animal's needs first and provide loving care. Recently our dog required extensive abdominal surgery and Dr. Hancock went above-and-beyond to ensure quality/timely care (even coming in after-hours). If I could, I would give the doctors and staff at Belcrest 6-stars.
by Jeff R. xxx.xxx.57.68
January 07, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
November 07, 2011
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
October 31, 2011
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this provider seem irritated to be working with you?
No, they were polite
Were the waiting room chairs comfortable at this animal hospital?
Average
by Anonymous
October 30, 2011
I have complete confidence in their ability to successfully diagnose and treat my pet with any ailment they might have. They've handled everything from annual shots to complicated illnesses, with competence and loving care. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They have the greatest designated area for pets to go to the bathroom here, which is extremely convenient. I never have to worry about scouting out a place for my dog to go pee and It is so well kept too. This veterinarian always sends reminder cards for pets annual exams and in addition to this we always look forward to receiving the adorable cards they send out during the holidays. I've never seen a vet that goes so above and beyond to make their patients feel appreciated.
by Anonymous
September 14, 2011
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Map and Directions
1721 West Uintah Street, Colorado Springs, CO 80904