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West Loop Animal Clinic

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West Loop Animal Clinic
West Loop Animal Clinic
(17 Reviews)
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Lufkin, TX 75904
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Consumer Feedback

(17 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
First let me say that the office staff is fantastic and very caring. My one star is for Dr. Shilling. My poor Isabel (dog) was sick from Nov 10th till when she died in the early morning of December 4th. I first took her in on Nov.10th due to diarrhea and Dr. Schilling gave her pain pills because I mentioned she didn’t have the ability to jump as she used to have. He weighed Isabel and she weighed 32 lbs. This is a dog that just about a month prior weighed 41lbs. Then she started vomiting and not really into eating. On Nov 17th she vomited so bad that I thought she had pancreatitis and took her in on Nov. 21st Dr. Richards saw her then and the bill was 357.00 with medications. He said he couldn’t find what was causing her issues and now she weighed 28lbs so we would treat the symptoms. She seemed a little better but she still was not eating and vomiting a little. So I called and the prescriptions were refilled on Nov 28th[94.00 for that] then on Nov 30th I took Isabel in to be boarded and explained she was still vomiting and hadn’t eaten in 2 days and I was stressed out and Isabel had no energy at all. When I picked her up on Dec2nd Dr Shilling had done the same test as was done on Nov 21st and decided Isabel had a bad infection of some type and prescribed Cephalexin, metronidazole, and novox. On Saturday Isabel wouldn’t eat and at 9pm started vomiting dark blood for about a half hour and died at 2am Sunday. This ineffectual treatment cost us 253.00 that we would have rather used to have Isabel humanly put to sleep. No one has bothered to call and see how Isabel is doing with the medication and the side effects of three medicines say can cause loss of appetite and vomiting but Dr. Shilling prescribe them anyway. Please take your pet somewhere else for treatment.
by Sandy xxx.xxx.6.162
December 08, 2022
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Would you recommend this provider to someone who asks for a referral?
Yes
by Anonymous xxx.xxx.29.159
October 30, 2014
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Does this veterinarian send reminder cards for your pets annual check-up?
Always. Not only do they send reminder cards, they also send adorable cards during the holidays
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Was this animal hospital's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.46.177
March 02, 2014
Was your pet well taken care while being boarded here?
No, they were dirty and very unhappy
Was this animal hospital's staff friendly?
Not Really
Were the kennels and holding areas clean?
No, I was really surprised by how gross they were
Did you feel that this veterinarian's pricing was fair?
No, It seemed a little overpriced
Was this veterinarian friendly to your pet?
Sort of, not overly friendly however
by Erica xxx.xxx.207.234
February 19, 2014
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this veterinarian friendly to your pet?
Yes, my pet seemed to really like him/her
Would you refer this provider to a family or friend?
Yes
by cswindle xxx.xxx.155.30
February 28, 2013
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.191.74
February 19, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.23.107
April 26, 2012
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous
February 29, 2012
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous
September 28, 2011
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Are you going to visit this provider again?
Without a doubt!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
August 30, 2011
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Lufkin, TX 75904