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John F. Keever Solace Center

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John F. Keever Solace Center
John F. Keever Solace Center
(25 Reviews)
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P.O. Box 5779 Asheville, NC 28813
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Consumer Feedback

(25 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2.5 star average for Value
These people are wonderful. Kind, compassionate they took phenomenal care as my brother transitioned from life to death. What a wonderful facility
by Elizabeth McAdams xxx.xxx.173.57
January 13, 2020
One of my grandmothers was there when I was a senior in high school, from late 2006 to May of 2007. The staff took amazing care of her, treated her with respect, and was a great comfort to our family and friendscfor the duration of her stay.
by Ansley Price xxx.xxx.205.179
March 02, 2019
My 97 year-old Mother had a stroke and she couldn't get any better. We moved her too Hospice and they took amazing care of her. They respected her dignity and privacy. The staff was wonderful from the nurses the cnas and the janitorial staff. I would recommend this service to everybody. They also treated friends and family great.
by Willa Williams xxx.xxx.156.19
September 27, 2016
Beware of the John Keever Solace facility in Asheville for victims of stroke. My 95 year old mother was "locked in" and could no longer even "grimace" to indicate discomfort for the last several days of her life, but could still barely raise her eyebrows to respond to my communication with her until she succombed. For the five days we were in Solace, I stayed in Mother's room night and day to communicate for her with staff, who, until Mother's last day, responded promptly whenever I asked for additional prn morphine to allow more aborption of oxygen through vasodillation from the morphine, as Mother was also suffering from congestive heart failure. But for the last, entire day, although I repeatedly begged the nurse on duty, she refused to administer prn morphine as Mother lay panting for oxygen and crying for mercy, her tears so tiny from severe dehydration, with nothing to drink or eat for days. Confirmed by Mother's medical records there, that nightmare scenario my family will carry to our graves. Although the NC Board of Nursing issued a "letter of concern" to the nurse after their investigation, she remains on duty, tending totally helpless stroke victims, even though she arbitrarily restricted Mother's morphine doseage to only one tenth of the hospice standard of care for patients with Mother's condition. To make matters much worse, the medical director of the facility defended this nurse's cruelty, claiming Mother may have been "too fragile" for more than one milligram of morphine every four hours, despite the fact this DO was contradicting hospice standard of care and the advice from every other hospice professional we consulted. The only reason we can imagine for this nurse's intentional cruelty, is that despite the repeated insistence of the nurse on duty on Mother's first day there, I would not let them catheterize, as Mother had an ongoing, painful UTI that would be worsened by catheterization, which I had already cleared with the admitting physician. Although the nursing staff repeatedly insisted that catheterization was "protocol," the attending MD confirmed that was not the case. So even though a "locked in" stroke victim has a dedicated advocate present at all times at Solace, there is no guarantee that a loved one will not be torchered to death through denial of pain relief, even though that is the main objective of hospice care and the only reason for its existence. Since there apparently is little or no concern by the administration of Solace or Mission Hospital, nor the NC Board of Nursing, regarding this devious form of torturous revenge by nurses against "troublesome" patients, the public is left to suffer the consequences, and are left to warn others and seek relief from this outrage only through adjudication.
by Nancy Khoury xxx.xxx.168.69
November 26, 2015
Amazing staff and facility. Thankful for such a wonderful place during such a hard time.
by B Gambill xxx.xxx.56.20
October 05, 2015
The best place on earth if you need hospice!! Run by well trained and loving people.
by Al Benney xxx.xxx.39.229
October 18, 2014
My Mother was here from March 28, 2014 until she passed April 1. The staff there was absolutely amazing. It was so hard fro me and my 2 brothers but the staff were very warm and allowed us to spend her final days enjoying her.
by Monica Pearson xxx.xxx.25.251
October 13, 2014
Did this senior care facility prominently display their credentials or business license?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Would you refer a friend or family member to this senior care facility?
Yes
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.184.212
August 05, 2014
The care provided to my mother during her last days by the Keever Solace Center was excellent. I cannot think of anything more they might have done. They were all (from housekeeping up to the charge nurses and physician's assistants and the doctors) kind, caring, attentive, and prompt. My family and I are genuinely grateful to the Keever Solace Center.
by Joan Roach xxx.xxx.165.88
July 05, 2014
Was this senior care facility easy to locate?
Only with clear directions
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Was this senior care facility's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not really
Did you feel that your waiting time was acceptable?
Not really
by Anonymous xxx.xxx.71.73
June 25, 2014
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Map and Directions
P.O. Box 5779, Asheville, NC 28813