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Hair Cafe

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Hair Cafe
Hair Cafe
(1 Review)
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1120 North Walker Avenue Oklahoma City, OK 73103
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(1 Review)
I recently got my hair done at hair caf. The day before the appointment I sent the stylist a text confirming our appt ( in my prior experience, the stylist confirms the appt) and she attempted to reschedule it to a later time. I explained I was on a schedule and would need to keep the set time and she went on to say that she cannot work under stress and pressure and it'd be best to schedule for a later date. The appointment was set 8 hours before I had to go to work so I assured her it wouldn't be any pressure.

Day 1: The next morning I arrive and she is not at the salon. I wait 10 minutes before texting her and she informs me that she is on her way, she arrives 10 minutes later; 15 minutes late to our appt. As she is doing my hair, she explains that she did not get enough black hair. We have to wait over an hour for a beauty shop to open so she can purchase the hair and finish installation. She dips my ends in to seal them however when I get home, I realize they are unraveling. I inform her immediately and she says she can get me in at 9 am the next morning which is a work day. I let her I have a client visit at 10 am so I would need to be out by 9:45, she says it'll only take 30 minutes.

Day 2: I confirm 45 minutes prior to our appointment and receive no response. She lives next to one of my jobs properties, as I am heading to the salon at 8:50 am I see her car still at her home. I call her, no answer. I arrive at the salon at 8:55 and of course she is not there so I call and text, no answer. At almost 9:10, I become frustrated and text her that I am leaving as I walk to the parking lot I see her parked so I walk back to the salon. As she walks up, she does not apologize, explain or acknowledge her tardiness in fact she doesn't say anything at all. We start at 9:17 and at 9:47, she suggests that she show me how to do it so I can finish it at home. I decline and she finishes at 9:50 something.

2 days later: 3 braids fall out, and I reach out to the owner to explain my experience with the hair stylist and the fact that I was highly dissatisfied and wanted a partial refund. He says he is sorry for everything and will talk to her immediately. She refunds me $50 of the $160.00 and texts me saying I should have contacted her first instead of whoever I contacted which was not the owner. I am shocked because 1) the person stated they were in fact the owner 2) I do not owe her any type of consideration to contact her instead of her boss after the unprofessionalism she displayed.

A week later: 6 braids have fallen out, I contact her first, as she requested, letting her know that the braids are continuing to fall out and I would like a full refund, excluding the deposit. She goes on to say that she has never had a customer experience such as this, that the situation is escalating and that I could've just given her the opportunity to fix it instead of requesting a refund. I let her know that the only way to fix the situation is a refund because I do not intend on returning to a salon where I had such a bad experience. She declines to give me a refund.

If I could give this place and hair stylist 0 stars, I would. I would not recommend going to a place that charges professional prices but has unprofessional hair stylist and people impersonating owners. If I would have walked away with box braids that were done properly and stayed in, I would not have even wrote this however since they are falling out and there is no intention of a full refund, I had to share my experience at The Hair Cafe
by Mauri xxx.xxx.208.161
July 08, 2014
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1120 North Walker Avenue, Oklahoma City, OK 73103