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Waterford Convalescent Center

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Waterford Convalescent Center
Waterford Convalescent Center
(12 Reviews)
> Get Phone Number & Directions
8333 W Okeechobee Rd Hialeah Gardens, FL 33016
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.103.8
December 07, 2013
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back.
by Raiza xxx.xxx.103.68
November 17, 2013
Did you feel safe in this provider's care?
Absolutely Not!
by Anonymous xxx.xxx.158.23
July 29, 2013
This center is very understaffed. Like most large facilities, they are FOR PROFIT, and this is the priority. If your loved one is here they will need for a family member to check on them daily. They cannot be left to the center to care for them completely. Many things go undone, including dispensing medications to patients on time or at all. So someone has to be over them at all times. The people working there seem to have their heart in the right place but they are overworked to the point that the level of service is greatly impacted. You cant complain, because they do retaliate against the family. Complaining will cause the staff to retaliate against the patient. It really did feel like my family member was just another body to them and not the very important person in our lives.
by Anonymous xxx.xxx.0.20
April 24, 2013
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
by Anonymous xxx.xxx.190.108
April 18, 2013
Was this provider's office easy to locate?
Fairly Easy
Did this provider use excessive foul language?
No
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
by Anonymous xxx.xxx.109.224
March 24, 2013
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you leave the office feeling satisfied with your visit?
Completely!
Are you going to visit this provider again?
Without a doubt!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by D. Perez xxx.xxx.71.213
December 10, 2012
Did this provider use excessive foul language?
No
Did this provider have an entertaining selection of waiting room magazines?
Yes
Would you recommend this nursing home to others?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by family xxx.xxx.71.200
December 07, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
by jon Benaglio xxx.xxx.164.41
December 07, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Are you going to visit this provider again?
Without a doubt!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Son xxx.xxx.122.181
December 07, 2012
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Map and Directions
8333 W Okeechobee Rd, Hialeah Gardens, FL 33016