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Villa Elena Health Care Center

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Villa Elena Health Care Center
Villa Elena Health Care Center
(7 Reviews)
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13226 Studebaker Rd Norwalk, CA 90650
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Consumer Feedback

(7 Reviews)
Horrible!!! Horrible!!! place !!!! please please do not put your beloved love ones in this HELL!!!! Our parents, grandparents have giving us so much they do not deserve this type of careless unhuman staff, whatever the heck they call themselves (Nurses) When You become a Nurse you make a Pledge!!! To take care and respect LIFE.......I guess they forgot!!!! These staff don't care, perfumes that belong to my grandmother dissapeared,wipes, clothes slippers, this is nothing compare to not giving the O2 to my Dear Grandmother.not feeding her the proper food.My grandmother's O2 needed to be measured and these people could not find the pulse oximetry..... they never found it, my grandmother had labored breathing and I had to tell them to put the O2 at 3L/Min, my Grandmother fell 3 times these is just a few incidents the list goes on. Please I beg you, DO NOT PUT YOUR LOVE ONES in this hel!!! I giving 1 star because they do have a roof over the patients.
by DEVASTED xxx.xxx.146.26
December 12, 2015
Was this provider's office clean?
It was satisfactory
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
by Anonymous xxx.xxx.113.231
June 04, 2013
No baby wipes of any kind are used in this facility, instead stained white towels are used or rly thin toilet paper, which is not ideal for older people's bottoms. I understand that everyone is trying to meep costs down my budgeting and eliminating certain things, but really baby wipes is NOT where they should start. We bought my grandma her very own Costco adult baby wipes, upsetting part is that because these nurses are lazy and obviously dont like using towels on lets say bed-ridden patients that have done #2 they started using my grandma's wipes on other patients!!!!. Also my grandmothers very nice wheelchair was lost bc they "wash them all together once a month" and just handout diff wheelchairs to anyone, despite the fact that certain wheelchairs have owners!!! This facility is pathetic. There is obviously no genuine care for patients and this resonates throughout facility, from receptionists, cnas, rnas, their "supervisors" and even the doctors.
by Jess xxx.xxx.2.161
May 12, 2013
My grandfather has an allergy that the head nurse and cook " made note" of, so why was he given this food during dinner time? Luckily I was there at this time visiting my Grandfather, but he would have been sick to his stomach if I hadn't been. I was very upset. Nurses were bothered by my demand that they give him something else. So many staff members and all are careless and do what they are told, with a bad attitude, NOT BECAUSE THEY ACTUALLY WANT TO HELP PATIENTS.
by Fernando xxx.xxx.3.185
March 09, 2013
This nursing home is ridicules. My grandmother only spent a couple of months here, until we transferred her elsewhere. ALL nurses are rude including supervisors/ charge nurses. Whenever they call they never introduce themselves. What is worse they never are able to leave a voice message if you do not answer phone. They should offer this facility's staff with a "professionalism 101" course. Injuries are not reported!!!! All linen are stained. Cnas often hide fruit or other food that patients do not eat in patients' closets, to collect and eat during their break later. Disgusted. Please do not consider this facility, YOU WILL REGRET IT.
by Anon xxx.xxx.132.16
March 08, 2013
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
January 17, 2012
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
by Anonymous
August 22, 2011
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Map and Directions
13226 Studebaker Rd, Norwalk, CA 90650