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The Laurels of Willow Creek

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Laurels of Willow Creek

Midlothian, VA
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The Laurels of Willow Creek
The Laurels of Willow Creek
(13 Reviews)
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11611 Robious Rd Midlothian, VA 23113
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
2 star average for Staff
Recommended
2.5 star average for Recommended
Value
1.5 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Did the staff at this senior care facility use excessive foul language?
Somewhat. It was a little excessive
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
by IKNOWTHESCOOP xxx.xxx.8.141
March 28, 2014
If you want your family member dead send them here! I put a star there to get it to accept my comment but it won't remove. Actually this place is NEGATIVE stars. Not only did my Mother receive terrible care (a patient following a nurse handing out meds!) but she died in their LACK of care. I am NOT ALONE! Every time I warn people about this place I hear of a horror story about their family member going to this horrible place in average condition for rehab & coming out permanently damaged or DEAD! INCLUDING a police officer whose Parents were there before it was too late to save one of them. PLEASE be warned. NOTHING good comes from this place & they DON'T CARE!! I told them about the patient giving out meds & they said she had done it before!!
by Tabi1966 xxx.xxx.146.248
October 27, 2013
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous xxx.xxx.66.194
October 07, 2013
Was this provider's staff friendly?
Not Really
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by Anonymous xxx.xxx.128.62
September 13, 2013
Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. I got an appointment quickly. I've never had to wait too long. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. My Mother arrived for some P/T & was almost over her pneumonia. Do to their neglect she left in a body bag, the day she was to be released! They knew there were problems, I brought them up to the nurses, staff management & the head of the center! One of the patients was handing out pills (following the nurse). Disgraceful! If you love your family member DO NOT send them here!
by Anonymous xxx.xxx.142.196
June 17, 2013
Did this provider prominently display their diplomas or business license?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.70.137
March 14, 2013
Beware of allowing anyone you care about to be put here! My mother's condition dramatically decreased while un their care! The communication from anyone there was horribly inadequate. Their doctor increased her medication to the point that she was almost comatose! In a meeting with the administration, we were given nothing but a ton of excuses for their lack of care.

We are moving my mother. If you have no other choice than to put your loved one here, make sure you visit at all different times of the day and keep careful notes since they do not! Make sure you keep close contact and be very, very careful about believing what you are being told!

My actual rating would be zero stars... They talk a good game, they look good, but what you see initially is NOT what you get!
by Paige xxx.xxx.228.37
January 25, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by never again xxx.xxx.141.129
June 18, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.17.161
June 01, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.64.34
May 19, 2012
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Map and Directions
11611 Robious Rd, Midlothian, VA 23113