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Southridge Specialty Care

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Southridge Specialty Care
Southridge Specialty Care
(4 Reviews)
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309 W Merle Hibbs Blvd Marshalltown, IA 50158
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
5 star average for Recommended
There clearly is not enough help for any patient there. For the amount they are paying, these patients DESERVE better care. My Mom is being charged 230.00 per day. Yes, they refilled water glasses, or set her tray down for her to eat, they don't stay to see if she needs help. Yes, they provide enough for you to exist, but not to actually live, with interaction or personal care.
by makeupdiva xxx.xxx.134.60
October 03, 2019
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.178.93
July 25, 2013
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. This provider has helpful information available online, which is really convenient. They have a good website and online presence. They try to keep the restrooms stocked, but sometimes they run out of stuff. I have had to ask them a few times to re-stock. I wasn't greeted at all when I walked in the door. No one seemed to notice or care that I was there. I am not impressed with the fact there are rarely people at the desk when you visit. It is hard to find people if you need help. Follow through is poor as well. I have repeatedly mentioned what I want for my loved ones and they just don't see to have the time to care for my loved ones as I would have expected. I worry about my loved ones and that they are often times sitting and waiting and waiting for someone to check on them. I want my loved ones to feel safe and as comfortable as possible. I just don't feel that they get the care they deserve. Also the rooms smell and are not clean. The bathrooms are a mess in the room. I am far from impressed. I expected more.
by disappointed
January 24, 2012
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
October 05, 2011
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Map and Directions
309 W Merle Hibbs Blvd, Marshalltown, IA 50158