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Pleasant Manor Living Center

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Pleasant Manor Living Center
Pleasant Manor Living Center
(18 Reviews)
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3650 S Hwy 35 E Waxahachie, TX 75165
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Consumer Feedback

(18 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
They were decent
Does the staff at this senior care facility always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this senior care facility prominently display their credentials or business license?
Yes
by Alias xxx.xxx.84.131
April 14, 2014
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider remember you by name?
No, I always have to remind them
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.40.84
January 23, 2014
Does this provider remember you by name?
No, and they don't make an effort to even try
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous xxx.xxx.241.166
January 15, 2013
This place is a nightmare. Our mother was placed there on the assurance from them that they were QUALIFIED in alzheimers care. I have never in my life been so appalled at the lack of hygiene,the total incompetence of the staff, and the absolute lack of care. We were constantly finding injuries where they left fnger marks from squeezing her arm so hard it bruised-at least once a week! They left her siting in feces. Her room was filthy. Her toilet would not flush-and they told us she needed to hold the handle down longer. Seriously? An advanced alzheimers patient needs to remember to "hold down the toilet handle"? They never cleaned the toilet-it was constantly filled with feces! They fed her food that was burned-or was so hard it could not be cut. Every thing she owned was stolen. They blamed the other residents...but none of them had any possessions either so WHERE were the items going? Every complaint to the staff was responded with by blaiming the resident for THEIR lack of care. DoNOT put a family member here! There are better places that do take medicaid! We moved our mother to a better facility where she now receives excellent care, is kept clean, has a lovely room and appropriate daily activity. Pleasant Manor NEVER-not EVER had any of those.Her medical care was preposterous. She rarely saw a physician-they called one on the phone but did not have one present unless we demanded it when she was hurt or ill. They let her foot swell to a point she could not wear shoes and NEVER looked at it until we called repeatedly for 2 weeks. This place is Hellhole Manor-there is nothing Pleasant about it at all!
by Carla LaPointe xxx.xxx.33.34
December 17, 2012
My mother, who is 80 years old and has Alzheimer's, fell multiple times at Pleasant Manor, this last time breaking her hip. They denied she fell despite a witness who saw her fall. After five days they decided they'd take her to the emergency room. My daddy knew she was in a lot more pain than usual, she has Osteoporosis. They put her in a wheelchair and make her sit there all day pushed up to a table so she couldn't get up. I went up to visit her one afternoon and she was not in her room. When I asked where she was, one nurse did not know?? She had to ask several other nurses to finally determine my dad had taken her out on pass. My mom had to have surgery to do a complete hip replacement. She will NOT be going back there!! I just found out a very close friend had her mother there and her mother died from choking on steak they fed her with only six teeth. They brought her back with CPR. This is only part of what happened to her mother there.

They don't have that great of a professional reputation in my community. They definitely aren't known for being experts. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. They don't really take that extra step to make me feel special. I'm just another client to them. Let me just say, I was pretty shocked that this business was in such a bad neighborhood. It's not what I was expecting when I made the appointment and I did not feel safe.
by Gina xxx.xxx.100.35
December 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.89.91
July 23, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Fairly Easy
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Teresa Schiffer xxx.xxx.40.88
May 03, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.165.155
April 24, 2012
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider's office clean?
It was satisfactory
by Anonymous
February 22, 2012
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
Are you going to visit this provider again?
Not if my life depended on it
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Was this provider argumentative or easily angered?
Yes, I was scared to say anything
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
by Anonymous
January 26, 2012
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Map and Directions
3650 S Hwy 35 E, Waxahachie, TX 75165