Directory > Providers > Senior Care > Nursing Home > IL > Mount Vernon > Nature Trail Healthcare Center > Reviews

Nature Trail Healthcare Center

Nearby

Nursing Homes

Mount Vernon Countryside Manor

Mount Vernon, IL

Casey Care Center

Mount Vernon, IL

Casey Care Ctr

Mount Vernon, IL

Good Samaritan Skilled Care

Mount Vernon, IL
Get Featured on Wellness.com > Learn More
Nature Trail Healthcare Center
Nature Trail Healthcare Center
(8 Reviews)
> Get Phone Number & Directions
1001 S 34th St Mount Vernon, IL 62864
Add a Review

Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Expertise
3 star average for Expertise
Most of the staff members are friendly and competent, however, it seems they are understaffed. If the number of staff is sufficient, then someone needs to crack the whip! I have witnessed numerous times one of the head nurses working above and beyond the call of duty and working far too many hours. I wish the other Nurses and CNA's had her compassion and desire to make a difference. When a resident pushes their call button, it's not unusual for it to take 10 or 15 minutes before a staff member checks on them. The smell of urine is completely overwhelming at times. It is the first thing you notice when you walk through the front door. I have mixed feelings about Nature Trail, as there is much room for improvement. No resident should have to lay in their urine soaked clothes and bedding for hours. They deserve to have some dignity. I sincerely hope that someone reading this will be able to do something positive about this situation.
by Concerned xxx.xxx.82.84
June 26, 2016
I have visited numerous nursing homes to visit family and friends. NatureTrail is head an shoulders above most of the others. Several staff members were present and available --- busy dong their jobs, taking care of people. The residents seem happy. I feel very comfortable.
by Judy B xxx.xxx.226.82
October 02, 2014
Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome.actually most ignored me. There was lots of available parking at their office and that is the 1 good thing i can say i had several meetings with them but then I left because they weren't able to answer any of my questions. I was very disappointed. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return.
by edie hawk xxx.xxx.234.207
June 05, 2014
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
by Anonymous xxx.xxx.241.107
December 19, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.122.217
September 06, 2012
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.177.5
August 25, 2012
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
October 28, 2011
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Would you recommend this provider to others?
I Already Have
by Anonymous
April 14, 2011
Add a Review
Map and Directions
1001 S 34th St, Mount Vernon, IL 62864