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ManorCare at Naperville

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ManorCare at Naperville
ManorCare at Naperville
(15 Reviews)
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200 W Martin Ave Naperville, IL 60540
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Consumer Feedback

(15 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
My father was scheduled to stay here for about 2 weeks for physical therapy after illness impaired his ability to walk and take care of himself. Upon touring, the staff seemed friendly and the facility seemed clean. That's where the positive experience ended. It took them 15-30 minutes to assist him every time he pressed the nurse call button to help with the restroom (which he could not do himself), he was left soiled after they "cleaned" him, and when he complained, they seemed to be bothered by him. Not only did he not get the best care, but when we asked for documents that we needed, we found that his SOCIAL SECURITY number was located on everything! Even papers that had been sitting in his room, out in the open, for days. The staff seemed not to be bothered by this at all, nor really acknowledge it as an issue. Honestly, the convenience of location to Edward Hospital was the only plus here. He is no longer in their care, and I really can't recommend this place based on our experience here. If you want my honest opinion, please do not take someone you love here.
by concerned xxx.xxx.246.114
August 03, 2015
Great place, now that I was able to visit my father, I can see it is small and staff is busy taking care of patients. Pauline
by Pauline xxx.xxx.123.209
April 28, 2015
Multile calls and being placed on hold. I have not yet been able to talk to my father. I have been trying for three days!
by Paulne xxx.xxx.124.195
April 14, 2015
Was this senior care facility clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.69.112
July 26, 2014
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.210.10
September 30, 2013
Was this provider late to your appointments?
No, they were on time
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Annonymous xxx.xxx.167.137
March 19, 2013
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider give unbiased advice?
No. I didn't trust their motives.
by Anonymous xxx.xxx.188.11
March 11, 2013
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.129.142
December 19, 2012
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
October 20, 2011
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did you feel safe in this provider's care?
Yes
by Anonymous
September 01, 2011
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Map and Directions
200 W Martin Ave, Naperville, IL 60540