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Loretto Cunningham Building

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Loretto Cunningham Building
Loretto Cunningham Building
(25 Reviews)
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700 E Brighton Ave Syracuse, NY 13205
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Consumer Feedback

(25 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
Overall good. Clean. Most staff are caring, although it does sometimes take awhile to get a call button answered. That's an administrative staffing issue, not neglect. They have so many residents and limited staff, especially on weekends and holidays. My wife had been in Van Duyn. Loretto is a HUGE improvement. I see some bad reviews here, for Loretto, but I disagree. The bad reviews are all 10 years old.
by TSS xxx.xxx.196.234
January 09, 2024
They do not return calls to family members. They have only a couple of people that really care about their job & residents. Pretty much it is all about a paycheck. My mom is there because she had rehab. I am trying desperately to get her somewhere else. The system failed to advise when you run out of private funds that they will be very reluctant to take your loved one. Then you are stuck. This facility could do so much better. I look at this facility as a prep for the funeral. If they just treat residents as people, that would be great. Very few talk, encourage & make the effort to assist.
I am very disappointed in this part of Loretto. Hertiage is a good place for assisted living & they listen to the family. They care!
by M xxx.xxx.56.143
March 26, 2016
They provide the worst possible care I have ever witnessed. There are no water pictures for hydration of a patient who has frequent bladder infections. They provide no personal care on non shower days. I found the control for the bed alarm next to my brother on his bed where he can turn it off despite the fact he is a risk to fall. We are looking into having him moved to another facility due to the poor care he receives.
by Rosie xxx.xxx.10.214
December 25, 2015
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Some
Did this provider take time with you at your appointment?
Yes
by Anonymous xxx.xxx.137.219
October 24, 2014
My Mom is in this facility, at this point I would not recommend this facility! She has been there approximately 7 months and during that time contracted scabies, which has been misdiagnosed as a rash due to incontinence. She was finally sent to a dermatologist to be diagnosed. With this taking so long,,,,,it has put our Mom in undue stress and pain and the possible infection of other family members, not to mention patients and staff!!! The doctor, not sure if you can call him that, saw her 3 times in 7 months and still did not recognize the problem. My sister, brother and I will be following up on this and other matters, in the care and treatment of our Mom. She deserves better than she has gotten thus far!!!!!
by Pam Rousseau/Mom-Bev Blanchard xxx.xxx.115.200
September 09, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Would you refer a friend or family member to this senior care facility?
Yes
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.38.198
June 03, 2014
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.73.166
May 21, 2014
my mother has been without heat in her room for 5 days, I was told they only have 1 maintenance worker for each building, that is not a good excuse, elderly people feel the cold more. this should have been addressed the first day it was reported.
by unhappy xxx.xxx.44.220
November 03, 2013
by Anonymous xxx.xxx.20.252
July 17, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Joe xxx.xxx.14.233
August 27, 2012
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Map and Directions
700 E Brighton Ave, Syracuse, NY 13205