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Lone Tree Post Acute

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Lone Tree Post Acute
Lone Tree Post Acute
(10 Reviews)
Office

(925) 754-0470

 4001 Lone Tree Way Antioch, CA 94509
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
5 star average for Recommended
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider rush your appointment?
Not too much, but somewhat
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.78.143
December 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.160.202
March 20, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Does this provider have helpful information available online?
Yes
by Anonymous
January 31, 2012
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
June 08, 2011
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. When comparing them to others I have visited for the same condition, they are among the best I have seen. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.
by William H.
June 07, 2011
I am a resident at Lone Tree Convalescent for the second time. The first time i came was in 2009 and i had a stroke, i felt so insecured the first time but the staff was so good to me i wouldnt want to be in any other place except in Lone Tree Convalescent. The second time that i came i requested to be put in Lone Tree Convalescent Hospital, and by my experience with that facility to me it is like a home away from home. There is nothing bad i could say about this facility, they treat me so well the staff and administration are top notch. Administration treats residents like her family, she is warm and caring. If i encounter any type of problem it is well and swiftly taken care of, with care and understanding. so if anyone had anything bad to say about this facility check your own house, and stop doubting my.
by Leo Hudson
April 29, 2011
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important.
by Happy Family
April 18, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
April 18, 2011
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Was this provider friendly?
Absolutely Not!
by Anonymous
April 04, 2011
Did you feel safe in this provider's care?
Yes
by Anonymous
March 17, 2011
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Map and Directions
4001 Lone Tree Way, Antioch, CA 94509
Website https://lonetreepa.com/
Primary Specialty

Nursing Home

Practice Lone Tree Post Acute
Business Hours
Monday:9:00 AM - 5:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:9:00 AM - 5:00 PM
Friday:9:00 AM - 5:00 PM
Saturday:Closed
Sunday:Closed