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Lake City--Scranton Health Care Center

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Lake City--Scranton Health Care Center
Lake City--Scranton Health Care Center
(14 Reviews)
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1940 Boyd St Scranton, SC 29591
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Would you refer a friend or family member to this senior care facility?
Maybe, I'm not sure if I loved them that much.
Was this senior care facility easy to locate?
Fairly Easy
Was this senior care facility's staff friendly?
They were decent
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
by Anonymous xxx.xxx.107.162
October 07, 2014
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Were you able to relax during your appointment?
Yes
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.236.194
March 27, 2013
Does this provider promptly return your phone calls?
Yes
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.31.105
March 11, 2013
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by you know who xxx.xxx.105.2
January 25, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous xxx.xxx.215.118
January 22, 2013
They were so kind and attentive to my family member . I didn't have to worry about them arguing with me, or contradicting what I had to say when I brought up any issues or had questions. I am always so impressed with how quickly my calls are answered here when I call to check on my family member. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour to get it answered. Their primary concern is my family members safety and comfort, and they always take the time to address every concern of mine or hers immediately. The entire staff only had great things to say about working there, and it made me feel like I had made the right decision about having my family member placed there. The staff really knows what they're doing, and do everything possible to make the residents and their familys feel comfortable and well involved in there familes care plans. Very clean facility with wonderful employees.
by Unknown xxx.xxx.188.34
January 22, 2013
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Lila xxx.xxx.115.65
January 22, 2013
Appearance was ok it was the attitude of the staff that made me feel out of place. I was visiting a couple of people i knew there and during my visits each time i noticed how staff espectially cna's talked to the patients and how they made them wait to get diaper changes. I have always been told that a wet bottom causes more problems if we stay in it. so to hear a cna tell a patient to pee in her diaper and she would change her on her rounds i was out raged!!! this happened on two visits I felt like my needs were mostly met, but they didn't make any extra effort. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. Every time I would start talking about my circumstances, they would argue with me or get mad. I was scared to say anything because I didn't want to make them upset.
by aials xxx.xxx.107.207
December 18, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Kara xxx.xxx.199.240
September 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.215.118
May 22, 2012
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Map and Directions
1940 Boyd St, Scranton, SC 29591