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Hillcrest West

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Hillcrest West
Hillcrest West
(11 Reviews)
> Get Phone Number & Directions
6801 Middlebrook Pike Knoxville, TN 37909
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.206.231
January 17, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider promptly return your phone calls?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.224.14
April 22, 2013
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. My mother has been a resident since January 2012 and so far, I am pleased with her care. Her room is bright and cheerful and very clean, as is the rest of the facility. She is always clean and dressed if she is up when I visit. She seems very fond of her caretakers so I feel they must treat her with respect. All in all, a nice facility.
by Angie xxx.xxx.194.28
July 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.29.225
April 12, 2012
My family member was mistreated by the staff who was assigned to provide care and meet safety measures. He was left outside unattended for over an hour in the heat of a July day despite the fact that his male CNA was aware of his left side paralysis that had resulted from a stroke.[ He did apologize and said he was sorry he had forgotten about him ]. Someone passing thru the courtyard had been kind enough to assist him back inside. A different male CNA put him to bed without changing him into lighter weight sleeping pajamas despite knowing that his roommate insisted on keeping the heat very high in their room. He complained to me when we were talking on the phone about how hot he was. I called back and spoke to the evening shift female CNA who was assigned to him. She checked him and found him soaking wet from perspiration. She cleaned him and changed him into his sleep clothes. Despite the fact that he could feed himself, he was always placed at the back table with other residents who had to be fed. The residents who were placed next to and across from him were mostly unable to carry on a conversation, were reaching across and taking food off of his tray, or cursing. I asked that he be placed at a more appropriate table with other alert residents. My request was not honored. The most annoying thing they did was place him in front of the kitchen door. Each time someone entered or exited this door, it would hit his wheelchair and startle him. He had nurses and CNA's tickle his feet despite the fact they had been asked not to do this. He felt disrespected , vulnerable and tormented. The final straw was when he told me that a female CNA was pouring ice cold water on his belly of the morning and stating "Now I know you are awake ". These incidents were reported but I am not sure if they were followed up because I removed him from Hillcrest West. The State was informed also.
by Disappointed
January 30, 2012
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this nursing home answer all of your questions?
Yes
by Anonymous
December 29, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
December 15, 2011
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous
November 12, 2011
Did this provider use excessive foul language?
No
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous
November 03, 2011
Was the waiting area spacious?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider rush your appointment?
Not too much, but somewhat
by Anonymous
August 10, 2011
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Map and Directions
6801 Middlebrook Pike, Knoxville, TN 37909