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Heritage Place

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Heritage Place
Heritage Place
(12 Reviews)
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825 W Kearney Mesquite, TX 75149
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes
Were the restrooms clean at this provider's office?
Yes
Does this provider answer the phone in a reasonable time when you call?
Sometimes
Was the noise level reasonable in this provider's office?
Reasonable
by Anonymous xxx.xxx.170.147
November 17, 2014
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Would you recommend this senior care facility to others?
No
Did this senior care facility use current and safe equipment?
Yes
by Anonymous xxx.xxx.55.125
June 23, 2014
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider answer all of your questions?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.25.91
October 04, 2013
Did this provider show attention to detail?
Kind of, but not very much
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous xxx.xxx.121.0
March 25, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.63.193
September 19, 2012
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.209.214
June 25, 2012
I've had a friend in Heritage Place since 2009 following a stroke. The staff is very friendly and most seem to make every effort to accommodate our needs as quickly as possible. As with any facility, there is staff turn over, some staff who aren't as good of caregivers as others and some requests aren't met as we'd like. There are many staff members who have been there the whole time we have, though. They know our names and greet us with hugs upon arrival. They treat my friend with respect and as family. He is easy to care for so I don't know how it goes with others who are more difficult but I haven't seen anything alarming or uncaring towards anyone. It is an older facility but the people make it a loving one. The director of activities is a fabulous lady as are many of the nurses and aids. I see efforts made recently to improve the facility. I would recommend it be considered and evaluated by anyone searching for a skilled nursing facility in the Mesquite area. It gives a personal touch that we appreciate.
by JG
February 13, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
December 13, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider listen to your input and concerns?
Yes
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
October 28, 2011
I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help. If you're looking for a dependable and trustworthy nursing home, look no further. I would recommend them to anyone I know. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. I eventually found a spot after cruising around a little bit. I wish they had more convenient parking available.
by niece1
October 19, 2011
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Map and Directions
825 W Kearney, Mesquite, TX 75149